What users say versus what they mean
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@Karla said in What users say versus what they mean:
It depends on where they bite you. I've been bitten before in the meat of my palm near my thumb. This one was in the ring finger near the joint. Doc's told me that does make a difference.
Joints don't get a lot of blood flow so they don't heal as quickly / easily as other parts of the body that do.
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@_P_ said in What users say versus what they mean:
@Karla said in What users say versus what they mean:
No worries and no need to apologize. Text makes it harder read cues.
You sound like you could've just yelled "r/whooosh" loudly like those annoying kids on youtube everywhere nowadays with that. At least you'll get the Internet Cool Points™ that way.
And insult the work of the people who gave us our emoji?!
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@boomzilla said in What users say versus what they mean:
work
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Status: Yet another breech:
Wait, what? What's "ShareThis"? Do I even have an account there?
Oh, hey, @levicki, look! I now know I don't have an account there! Isn't that wonderful?
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Your password was exposed […], but we don't know what it is.
So… they store passwords in plaintext but lost those copies during (or since) the breach?
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@Tsaukpaetra
They took their company name to the extreme
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@Tsaukpaetra So, did they win the internet?
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@_P_ said in What users say versus what they mean:
@Tsaukpaetra So, did they win the internet?
Maybe. They'll have to talk to Al Gore to redeem though.
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@Karla said in What users say versus what they mean:
Text makes it harder read cues.
But how can you read cues if they're not in text?
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@TimeBandit "Reading between the lines" aka "shoulder aliens."
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@HardwareGeek I wish I was any good at photoshopping. I'd want to take a picture of Head & Shoulders and change the label to say "Voices in Head & Shoulder Aliens".
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@Gąska You'd just need to be good at font matching for that, then any half-decent graphics software could do it. Even MS Paint if the slant was already correct.
Unfortunately, I'm no good at font matching (and an online tool I just tried wasn't too helpful).
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@pie_flavor said in What users say versus what they mean:
@levicki said in What users say versus what they mean:
It is usually terribly badly written error messages that gives them the mental paralysis (or in my case a fit of rage).
Not in the fucking slightest. Absolutely nobody reads the error boxes unless someone tells them to.
Well, in a sense yes. But it is not the message at hand, but the many unnecessary confirmations, not-really-an-error messages and messages containing utter gibberish (which probably is helpful to the programmer, but not most users) that conditioned them to summarily dismiss them. So now when you write a good message, the user will ignore it anyway.
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@Bulb or maybe it's just users doing what users do - which is, whenever they see a small windows with one or two buttons, they click one of them instantly and don't even think about what they've just done and whether it was a good idea until much later, if at all. Error, warning, tip of the day, delete confirmation, UAC, kidney sale contract, doesn't matter - they click it all through without reading.
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@Gąska But why they do it? I think because they've learned that most of the time such window asks things they don't understand and is not all that important anyway. Because most of the dialogs were not designed with respect to what users can be expected to understand.
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@Polygeekery said in What users say versus what they mean:
@Karla said in What users say versus what they mean:
@Polygeekery said in What users say versus what they mean:
@CarrieVS said in What users say versus what they mean:
I tend to err on the side of looking stupid myself by taking a joke seriously, rather than hurting someone else's feelings by mocking something serious.
I do the same thing.
I could go either way.
I used to hate to ask questions for fear looking dumb. As I've gotten older, I'm much better at being self-deprecating.
So literally no one got the joke that this is the exact opposite of what I do.
I actually snorted when I saw your post if it makes you feel better.
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@Bulb said in What users say versus what they mean:
@Gąska But why they do it? I think because they've learned that most of the time such window asks things they don't understand and is not all that important anyway. Because most of the dialogs were not designed with respect to what users can be expected to understand.
And I think it's intellectual laziness. Why bother with trying to understand trivial commands that a 3 year old would have no problem with when you can not even try and blame everything that goes wrong on the evil machine?
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@Karla said in What users say versus what they mean:
@Polygeekery said in What users say versus what they mean:
@CarrieVS said in What users say versus what they mean:
I tend to err on the side of looking stupid myself by taking a joke seriously, rather than hurting someone else's feelings by mocking something serious.
I do the same thing.
I could go either way.
I used to hate to ask questions for fear looking dumb. As I've gotten older, I'm much better at being self-deprecating.
I have to browbeat this mentality out of interns and new hires. My usual line is you can learn something now or you can learn something later when it's gone horribly wrong and I'm pointing and laughing at you.
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@kazitor said in What users say versus what they mean:
@Gąska You'd just need to be good at font matching for that
And that’s the problem, the logo is probably custom-made and not a font you can just grab somewhere.
Unfortunately, I'm no good at font matching (and an online tool I just tried wasn't too helpful).
I think I am, and see above. The next best thing is to just use something that seems to fit the overall look, or you can copy and change the existing letters:
A bit of a rush job that could be improved with more tinkering, but I already spent longer on this than I intended :)
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@Gurth said in What users say versus what they mean:
@kazitor said in What users say versus what they mean:
@Gąska You'd just need to be good at font matching for that
And that’s the problem, the logo is probably custom-made and not a font you can just grab somewhere.
Unfortunately, I'm no good at font matching (and an online tool I just tried wasn't too helpful).
I think I am, and see above. The next best thing is to just use something that seems to fit the overall look, or you can copy and change the existing letters:
A bit of a rush job that could be improved with more tinkering, but I already spent longer on this than I intended :)
Another one of those moments when I wish we had a bookmark feature.
Well done! :)
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@Gurth said in What users say versus what they mean:
you can copy and change the existing letters
That's what I'd have done if I were really bored (and didn't prevent me connecting the tablet that's basically right next to me).
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@kazitor Thank you! Now I just have to find it. :)
Oh and the reply as topic is there too!
*edit I've used it before but forgot it exists.
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@DogsB said in What users say versus what they mean:
@Karla said in What users say versus what they mean:
@Polygeekery said in What users say versus what they mean:
@CarrieVS said in What users say versus what they mean:
I tend to err on the side of looking stupid myself by taking a joke seriously, rather than hurting someone else's feelings by mocking something serious.
I do the same thing.
I could go either way.
I used to hate to ask questions for fear looking dumb. As I've gotten older, I'm much better at being self-deprecating.
I have to browbeat this mentality out of interns and new hires. My usual line is you can learn something now or you can learn something later when it's gone horribly wrong and I'm pointing and laughing at you.
I've been working on correcting my daughter whenever
she has that attitude.
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@Karla said in What users say versus what they mean:
@DogsB said in What users say versus what they mean:
@Karla said in What users say versus what they mean:
@Polygeekery said in What users say versus what they mean:
@CarrieVS said in What users say versus what they mean:
I tend to err on the side of looking stupid myself by taking a joke seriously, rather than hurting someone else's feelings by mocking something serious.
I do the same thing.
I could go either way.
I used to hate to ask questions for fear looking dumb. As I've gotten older, I'm much better at being self-deprecating.
I have to browbeat this mentality out of interns and new hires. My usual line is you can learn something now or you can learn something later when it's gone horribly wrong and I'm pointing and laughing at you.
I've been working on correcting my daughter whenever has that attitude.
By pointing and laughing at her? And I thought my mother was ruthless
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@Karla said in What users say versus what they mean:
On a more serious note I hope it takes. It took a brilliant tech lead I had at my first (real) job to brow beat it into me. 25ish years too late
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@DogsB said in What users say versus what they mean:
@Karla said in What users say versus what they mean:
On a more serious note I hope it takes. It took a brilliant tech lead I had at my first (real) job to brow beat it into me. 25ish years too late
Yeah, I'm not quite sure when and how I learned it but it was definitely later than ideal.
One time I was explaining that Mommy makes mistakes all the time and she got upset and hugged me saying she loves her family.
I think we've gotten her past that.
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@Karla said in What users say versus what they mean:
One time I was explaining that Mommy makes mistakes all the time and she got upset and hugged me saying she loves her family.
She sounds like definitely not a mistake.
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@dkf said in What users say versus what they mean:
@Karla said in What users say versus what they mean:
One time I was explaining that Mommy makes mistakes all the time and she got upset and hugged me saying she loves her family.
She sounds like definitely not a mistake.
Considering we were trying for about 2 years...definitely not.
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@Karla said in What users say versus what they mean:
One time I was explaining that Mommy makes mistakes all the time and she got upset and hugged me saying she loves her family.
OMG that's so cute!
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@Tsaukpaetra said in What users say versus what they mean:
@Karla said in What users say versus what they mean:
One time I was explaining that Mommy makes mistakes all the time and she got upset and hugged me saying she loves her family.
OMG that's so cute!
Yeah, she's pretty cute.
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@Karla said in What users say versus what they mean:
Yeah, she's pretty cute.
IOW, she's like her mother
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@TimeBandit said in What users say versus what they mean:
@Karla said in What users say versus what they mean:
Yeah, she's pretty cute.
IOW, she's like her mother
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@dangeRuss said in What users say versus what they mean:
select * from users where username=%1 and password=%2
What about
select * from users where username=%1 union select * from users where password=%2
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@BernieTheBernie Or even (gasp!)
select * from users where username=%1 or password=%2
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@Zecc In the next step, we could provide a more meaningful error message, like
There is no user '(the username you entered)' with password '(the password you entered)'. But there are (number) users with that password: (user1), (user2), ...
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@Zecc
Two scans and a merge is preferable over a single scan.
Put all that expensive hardware to work!
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@sloosecannon said in What users say versus what they mean:
when the user experience is not enhanced by providing that information
just because you are mildly inconvenienced by not knowing what you typoed.Sounds like you admitted the user experience is enhanced.
Yes, it's a mild inconvenience but it's also a mild security downgrade.Plus I actually just checked Google, Facebook, Yahoo, Netflix, Microsoft, NodeBB and Discourse, and they all give you a public list of users and/or tell you if your login info (not password) was wrong. Steam is the only site I could found that has secret login usernames.
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@anonymous234 said in What users say versus what they mean:
Plus I actually just checked Google, Facebook, Yahoo, Netflix, Microsoft, NodeBB and Discourse, and they all give you a public list of users and/or tell you if your login info (not password) was wrong. Steam is the only site I could found that has secret login usernames.
Those are all sites (except maybe Netflix) that:
- Allow anybody to easily create an account at any time
- Have core functionality that depends on users (in some cases, even anonymous users) being able to discover other users and their content.
That's what enhancing the user experience means. The public discoverability is integral to the actual product. A forum isn't usable if you need to know all the users before seeing their posts.
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@Eric-Ray Welcome back! Also, the stated point was that Steam's username is secret, not display name.
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Reminds me of an HTML PoC I sent to somebody. I made up a very basic frontend (index.html, script.js, style.css, etc), zipped and emailed with the following instructions:
1: Download zip file
2: Unzip zip file
3: Open index.html in a browserWhat they actually did:
1: Download zip file
3: Open index.html in a browser
4: "It's not working"
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@Shoreline back when we did websites still we would do all the prerequisite work, needs gathering, etc., Then build a PoC. We would fill the site with lorum ipsum and send off a link to the decision makers. No sense doing SEO and marketing work on a design until it is fleshed out, right?
The email would both begin and end with:
Pay no attention to the text on the PoC, it is just a placeholder so you can get an idea of how the website will look. All you are evaluating is the general layout and functionality.
Without fail, every single freaking time, at least one person would reply with:
It looks good, but there is something wrong, it is in a different language or something.
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@Polygeekery please tell me that it actually needed the explanation and wasn't just lorem ipsum.
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@pie_flavor I've read enough Clients From Hell and TFTS stories with clients complaining about the text being all wrong and "in Latin or something"
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@Eric-Ray said in What users say versus what they mean:
A forum isn't usable if you need to know all the users before seeing their posts.
This problem has been solved elegantly by WTDWTF by making all users @boomzilla.
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@hungrier said in What users say versus what they mean:
@pie_flavor I've read enough Clients From Hell and TFTS stories with clients complaining about the text being all wrong and "in Latin or something"
Bingo.
They don't read the email beyond the subject line, see a link, click it, then complain it is in the wrong language.
Every, single, time.
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@Polygeekery said in What users say versus what they mean:
Without fail, every single freaking time, at least one person would reply with:
It looks good, but there is something wrong, it is in a different language or something.
There's always the possible response to that sort of thing “I don't know; it's all Greek to me” which is definitely going to trigger someone to go on a pendantry crusade with no further input.
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@dkf
Why are you so racist against the Greek people? #MakeAlexanderGreatAgain
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@dkf the worst part is that the email is far from the only time we mentioned placeholder text. When we would go in for needs gathering we would finish by saying:
"OK, I think we have a good idea of what you want. Give us a few days to get a layout together and we will send over a demo site for you to look over and suggest any changes to. This site will just be layout and color scheme and basic navigation. All of the text in it will just by placeholder text in Latin. Pay no attention to that. Once we start on the site you will see as we push to it the text gets replaced. This is only placeholder text. Everybody understand?"
"Yep, got it."
"Yep, just basic layout. Once we sign off on that you can work on filling in the blanks."
"Got it."
"Understood."Still, without fail, one person would tell us it looked good but it was all in a different language. The one time we thought we were going to get by without it happening someone in the meeting piped up:
"Lorem Ipsum? I worked in marketing at an internship out of college. We used that stuff all the time."
Sure as shit, the person who was sitting next to him and nodding along the entire time was the person who sent the reply telling us it was all in another language.