User who fixes problem by deleting it
Immediately follows up on a ticket by saying "I fixed it by [thing]", where [thing] is an action that prevents the feature the user had a problem with from activating. For example, updating to a newer version of the software that doesn't support the plugin that had a problem.
We had a ticket come in recently:
A folder has been created that shouldn't be there. We have deleted it now, but could you tell us who created it and when?
Yeah, we could have done if you didn't delete it