@Zemm said in Telstra: The Inescapable Whirlpool of Crushing Despair:
Apparently it was a clause that Telstra could change anything at any time.
Well, contracts can contain a lot of clauses. Whether they're actually valid is another matter. ;)
I know the legal situation in other countries is different from Germany, where the contents of all kinds of contracts are heavily restricted and subject to interpretation by a judge.* (In fact, German contract law is so restrictive that German companies frequently choose Swiss law for their B2B interactions.) But it's good to know that despite that, other countries also have effective means of protecting customers.
*Technically, this doesn't always apply; only to contract clauses which have been used at least 3 times and have not been individually negotiated. In practice, however, almost all contracts fulfill those requirements.