My application is Windows!
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Client $user1 calls in today, says it's been a while since he used our application and he can't log in. I tell him how to have $user2 reset his password. 5 minutes later $user2 calls and says it didn't work. I ask what happened, she says "he got an error that says it failed." That's about as much detail as $user2 usually provides. She's a nice person but about as sharp as a sack of wet kittens. I told her I need a screenshot. Two minutes later I get an email with the Windows "your credentials are incorrect, please try again". So this guy tried to log into a different computer to run the app--I guess it's not installed on his PC--and forgot the Windows logon. I told them I can't help them with that, they need to have their IT reset the guy's Windows password.
500 Internal server error
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.... yep.
that's one i'd resolve as PEBKAC
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that's one i'd resolve as PEBKAC
I did. But you can't just send him a screenshot of [application]'s login screen for comparison. Even eloi can get insulted.
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It always amazes me how noobs don't really understand the difference between OS vs native applications vs web browser vs web applications. For them, it's just one computer, that can run "apps". That's it.
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noobs don't really understand the difference between OS vs native applications vs web browser vs web applications.
Riddle me this, why should they care?
no, seriously.
why should an entry level end user care about the difference?
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Riddle me this, why should they care?
no, seriously.
why should an entry level end user care about the difference?
They shouldn't.
That's why future computing devices will look much more like Android and iOS, than Windows and OSX.
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My father has the same problem. He's never quite caught onto the concept that the internet on my phone is the same as the internet on my tablet, eink reader, laptop, computer and the firebox in front of the tv. I've explained this often enough so I'm sure he's being obtuse.
Oh your laptop is off so you won't be able to send a quick email to your sister for me.
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She's a nice person but about as sharp as a sack of wet kittens.
A sack of wet kittens is probably pretty sharp. And pissed off.
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silly cartman, the "apps" run on smatphones!
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why should an entry level end user care about the difference?
Well, in this case, they wind up calling the wrong person to fix their problem.
oh, and according to this guy's email, he's a financial controller, so not an entry-level user.
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A sack of wet kittens is probably pretty sharp. And pissed off.
Oh, man, I had the quote wrong! It's a sack of wet mice.
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Client $user1 calls in today, says it's been a while since he used our application and he can't log in. I tell him how to have $user2 reset his password. 5 minutes later $user2 calls and says it didn't work. I ask what happened, she says "he got an error that says it failed." That's about as much detail as $user2 usually provides. She's a nice person but about as sharp as a sack of wet kittens. I told her I need a screenshot. Two minutes later I get an email with the Windows "your credentials are incorrect, please try again". So this guy tried to log into a different computer to run the app--I guess it's not installed on his PC--and forgot the Windows logon. I told them I can't help them with that, they need to have their IT reset the guy's Windows password.
500 Internal server error
I swear to god, I try to be patient with people, but I mean ... for the love of all that is good and cheesy in this universe, doing business on computers (especially Windows computers) has been the status quo/NORM for WELL over THREE DECADES NOW! And even before then, it was on the rise, allbeit on mainframes.
For the love of crackers, people! Learn some new skills! Your typewriter skills are officially obsolete unless you work for a car dealership (and seriously :wtf is up with THAT still enduring?).
I am a developer, so I rarely have to interact with these people, but when I do, it takes every ounce of my strength to not turn into the stereotype "IT guy" from Saturday Night Live o_O
Christ, it is too early for this, not enough coffee in me, where's that fraking intern?! =_=
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A sack of wet kittens is probably pretty sharp. And pissed off.
@dcon, This amuses us. You get a
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This amuses us. You get a
Now I'm hungry... And I better get something - I'm about to get on an airplane. Though we should be able to find something decent for dinner in Bellevue when we get there...
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oh, and according to this guy's email, he's a financial controller, so not an entry-level user.
Huh? How does that follow?
You realize a financial controller isn't like a MVC controller, right?
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Huh? How does that follow?
You'd think he'd be around long enough to know the difference between a user login dialog and a Windows one.
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You'd think he'd be around long enough to know the difference between a user login dialog and a Windows one.
Nope. Poor grandma was on computers for decades, still has trouble determining the difference between logging onto windows, email, and facebook.
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You'd think he'd be around long enough to know the difference between a user login dialog and a Windows one.
... because...?
EDIT: also if the application is sold as an appliance or kiosk, it is perfectly normal and expected for the vendor of it to provide Windows login support as well as application support.
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... because...?
Well, for one thing, he apparently knows enough to know he has to RDP into a different system, or he wouldn't have seen that dialog to begin with.
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also if the application is sold as an appliance or kiosk
It's not. It's an application that's put on a server and/or people's desktops.
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That reminds me that once a user of my in-house web application calls me to ask "How to make the icons on my desktop bigger?"
To be fair he was a bit old (maybe you can also tell hinted by his bad eye-sight) so he may not be accustomed to all the "new technology", so I don't blame him for mixing up Windows and my web application.
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Riddle me this, why should they care?
no, seriously.
why should an entry level end user care about the difference?
why should I, as an entry level shopper, care about the difference between storing the groceries I bought in my fridge, vs "storing" it in the middle of the most frequented supermarket floor?
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It's one of the things that sounds brilliant for about five minutes on a very high level, and then sounds some subset of stupid, dangerous, infeasible and impossible. Sure, given enough glue on all sides, a windows box might be able to log me into farcebook and online banking, just based on the fact that I've authenticated to it, yay for real single-sign-on, but tell them their mobile phone needs a lock screen and they're coming at you with pitchforks and torches.
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why should an entry level end user care about the difference?
A basic level of understanding should be required.
Akin to knowing the difference between the holes you put petrol/diesel, screen-wash and oil into in a car.
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@Vaire said:
This amuses us. You get a
Now I'm hungry... And I better get something - I'm about to get on an airplane. Though we should be able to find something decent for dinner in Bellevue when we get there...
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Nope. Poor grandma
Hey, guess what, I'm not talking Grandma. I'm not even talking about a cashier or the hotel front desk person--although that one I'd expect to know more about computers, what with using one all day long. The guy who couldn't tell the difference between a Windows logon dialog and my application's is the Financial Controller.
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Though we should be able to find something decent for dinner in Bellevue
Are you dating Gabe Newell?
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@dcon said:
Though we should be able to find something decent for dinner in Bellevue
Are you dating Gabe Newell?
And more importantly, were you able to get a third date?
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CONFIRMED!
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The guy who couldn't tell the difference between a Windows logon dialog and my application's is the Financial Controller.
And my gal was a librarian secretary, your point?
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That you don't want someone that stupid in control of a company's money?
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That you don't want someone that stupid in control of a company's money?
We can't all have what we should, ma'am.
Also, your ability to recognize the various aspects of a computer is probably not an accurate litmus test of financial capability....
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I'd expect someone controlling money to be able to tell the difference between, say, a Microsoft login screen and a Google login screen. I mean, if they tell apart two things that look very different, how can I trust them with potentially millions of dollars?
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I mean, if they tell apart two things that look very different, how can I trust them with potentially millions of dollars?
Because it's not their specialty? Maybe they are used to the pen-and-paper method? I don't know, I'm playing devil's advocate (admittedly poorly)!
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And my gal was a librarian secretary, your point?
If you don't understand by now, I probably can't explain it.
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That you don't want someone that stupid in control of a company's money?
Yes. Fortunately it's a customer, not someone at my company!
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If you don't understand by now, I probably can't explain it.
Sigh. I can't do humor, I can't do troll, I mostly can't do mafia....
What is it I'm here for anyway?
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If you can't tell teh difference between this:
which, by the way, always comes up in front of the application main window, and the version of this that comes up when you type the password wrong, but that I can't find an image of:
never mind how experienced with Windows you are, I mean, I don't know what to say. I mean, one says "[application] logon" and the other says "Windows security". They don't even look anything alike, even after you correct for the fact those screenies were taken with different Windows versions, so the borders are different.
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If you're buying Gabe Newell a date-dinner in BELLEVUE, I hope you're ready to borrow against your mortgage.
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Now look what you've done! You've pushed the release date of Half-Life 3 back by another year!
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A sack of wet kittens is probably pretty sharp. And pissed off.
Depends on how long they're kept underwater.
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@FrostCat said:
If you don't understand by now, I probably can't explain it.
Sigh. I can't do humor, I can't do troll, I mostly can't do mafia....
What is it I'm here for anyway?How are you at murdering trans hookers?
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@Lorne_Kates said:
murdering trans hookers?
Efficiency not yet measured: Tests not performed (Target not defined).