Ticketing WTF
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I think it's more, my boss is authorized to allocate developer resources, and to hell with the process. We've been waiting for months already, having submitted both detailed requirements and a list of recommended products to consider.
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As a part-time college teacher, I think all of the "learning systems" are shit. We use Canvas and it is positively horrible. My students are constantly completely confused by the workflow in it, so much so that I never use it.
I think the lesson is, software is shit and we are all culpable.
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My best experiences with Blackboard when I was in university were when the prof would recognize that for the most part it wasn't very good, and would only use as much as absolutely necessary. Put up course notes, make announcements, show grades, nothing else. Anything more complex than what could have been replaced by a static course webpage would almost always crap out in unexpected ways.
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We didn't have Blackboard, we had their competitor, I forget the name. But that system used some kind of anti-cheating software that locked down the system for online quizzes and tests and made it impossible to interact with other processes until you finished and submitted the quiz. Pretty slick, except for the ubiquitous roommate laptops and on-campus computer labs where you could simply use a second PC to look up the answers and cheat.
/off-topic aside
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Blackboard and Canvas both routinely shit themselves when the students try to download files. Pretty basic functionality. I just set up a hidden webpage on our company website that they can download files from. How they completely fuck up functionality that has been available since the dawn of the internet is beyond me.
I only use it for the bare minimum, essentially just syllabus and grades and even the grades usually crap out.
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My school's Blackboard install would sometimes forget how the concept of logged in/logged out worked, and would require clearing all Bb related cookies and cache from the browser.
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Many WTF stories start like that, and in the middle they contain one of: XML, PHP, outsourcing, snowball or RegEx.
Well, since @Arantor did it, we know which of those were involved, or at least one of which was involved.
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At least for dev teams, not sure about using it for ticketing with a helpdesk.
I have limited experience with Jira, entirely as "submitting bugs to Minecraft" and didn't see anything particularly bad about it, anything that stood out, that is. You can consider that a lack of non-endorsement, @Yamikuronue , if it helps.
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Well, since @Arantor did it, we know which of those were involved, or at least one of which was involved.
It was migrated from an SVN server where I didn't use Arantor as a name. Look, you can see the XML documenting find/replace things for SMF... and PHP of course.
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HP QualityCenter...they make JIRA
QC isn't great (it's our corporate mandated tool) but it's better than JIRA IMO. I've used it a lot more though so maybe I'm just used to it.
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I'd still rather use Phabricator though but getting the hardware to support ignoring corporate tools is often tricky.
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QC isn't great (it's our corporate mandated tool) but it's better than JIRA IMO. I've used it a lot more though so maybe I'm just used to it.
Ehhh...not with the )@$*)@! session timeout, it isn't!
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We use Jira four ways:
- Feature tracking, testing processes, defects, documentation, etc. Standard ticket tracking, tens of thousands of issues, works just fine.
- Service desk issue tracking. Not my job, hundreds of thousands of issues, seems to be okay.
- Business process workflow, users use Jira interface. Often requires plugins. Tens of thousands of issues, can be dodgy depending on plugins. Not recommended.
- Business process workflow, tightly integrated with our in-house business support systems. Millions of issues. Complete failure, yet we persist. My boss is the real WTF. Do not do this. Jira isn't designed for it and will resist you the whole way.
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Ehhh...not with the )@$*)@! session timeout, it isn't!
Ours lasts about 10 mins, most of the people in IT use a Chrome extension to keep it alive.
Must be Remedy...
Surprisingly not.
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Jira is the least WTF of them all. At least for dev teams, not sure about using it for ticketing with a helpdesk.
We use Zendesk for customer facing tickets (support staff) and JIRA for developers. There is integration between them to link issues with tickets and vice-versa.
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My best experiences with Blackboard when I was in university were when the prof would recognize that for the most part it wasn't very good
Some places have moved from Blackboard to Moodle. Which is PHP and MySQL based open source. In my experience Moodle is quite comprehensive, albeit missing some relatively minor features. I no longer care about e-learning so I have forgotten a lot about scorm and other formats.
My final year of university tried to force Blackboard on us but my faculty stuck with the home grown system. It was actually part of assessment to work on that system!
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Some places have moved from Blackboard to Moodle.
There's a rumor our customer wants to move from
PlateauSuccessFactors to Blackboard.
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Some places have moved from Blackboard to Moodle.
One of my classes was part of a trial run for Moodle. It was okay, but not a significant improvement over Blackboard, and with its own weird issues. I don't know what the final outcome was, as it was my last year in university, but at least from the students' perspective it wasn't worth changing over.
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Some places have moved from Blackboard to Moodle.
The
departmentschool I'm currently seconded to uses Moodle. The rest of the university uses a hosted Blackboard instance. This is a cause of some friction between the school and the university, but that's hardly new. I don't care one way or the other (or even pay much attention); I avoid all the teaching side of things as much as possible (well, at least until they start doing their projects, when you can start talking to the students like they're human).