Samsung Kafkaesque Support



  • I recently bought Samsung F Series TV and unfortunately their Samsung Apps application doesn't work.

    Naturally, I go to samsung.com and try to get some support. You think it would be easy to ask for help? Think again.

    1. If you go to samsung.com you'll see that you'll have to choose your country specific page. Well, if you're lucky enough to live in one of the 36 European countries supported by Samsung. I live in Macedonia and I do not have local support page, so I choose UK - because it is, well, in English. (Yeah, I know I'm in a small country, but samsung, sells their products here too, so some kind of support would only be fair)

    2. Back and forth with their support (restart TV, reset Smart Hub etc. ) we determined that I need to update firmware. Which one should I get? Their support sends me link to a UK firmware. It turns out that this firmware is not suitable for my TV. I asked for a link for suitable firmware for my TV. Their support proclaims itself incompetent for my problem and advises me to go to my local page! (???) So I'm out in the open, again. Basically, it seems that there's no authority (Or I cannot reach one) who can point to me which firmware is my TV using and where can I find it.

    Bonus WTF:

    You send support email through their web page. After you get a reply, you get an email on which you cannot reply. So, if you want to follow up, you'll have to go to the support page again, fill in all sort of data about the TV (again), fill in personal data (again), then explain what the problem is and what have you tried so far( sigh)

    Really nice Samsung, really nice!



  • I have a Toshiba and I can update the firmware from the menu on the TV using Wi-fi. After issues with my phone, I gave up on Samsung.



  • Funny story: I had issues with my samsung phone also (ACE 2). They replaced the whole main board (under warranty) and now it is ok.

    Actually, the TV has option to update the firmware through the menu, but it says that there is no update available.



  • @those who survived the plague said:

    Samsung Apps application doesn't work.
     

    Expected behaviour. Does anyone actually expect an "app" to work, these days, outside of the Apple or Android stores (and even then, only about 10% of the time)?  They're tacked-on non-features that have never been QA'd or even tested, thrown onto a device that doesn't need it to make it "smrt".

    @those who survived the plague said:

    I go to samsung.com and try to get some support.

    Only a goddamn fucking idiot would go to a Samsung site expecting it to work.  [url="http://forums.thedailywtf.com/forums/t/29305.aspx"]Seriously, who would do that?[/url]

     

     



  • @Lorne Kates said:

    @those who survived the plague said:

    Samsung Apps application doesn't work.
     

    Expected behaviour. Does anyone actually expect an "app" to work, these days, outside of the Apple or Android stores (and even then, only about 10% of the time)?  They're tacked-on non-features that have never been QA'd or even tested, thrown onto a device that doesn't need it to make it "smrt".

    Maybe I wasn't clear: The Samsung Apps App doesn't work. So I'm not able to install new apps on my TV (for better or worse)

    @Lorne Kates said:

    @those who survived the plague said:

    I go to samsung.com and try to get some support.

    Only a goddamn fucking idiot would go to a Samsung site expecting it to work.  Seriously, who would do that?

    You're right. But, rooting my TV, and thus taking more control over it, would mean voiding my warranty and this is is not something I'm prepared to risk at the moment. So samsung.com is the only resource I can use.


  • Lesson? Live in a real country.



  • Companies like Samsung don't seem to like the idea that, if you release a product, you have to support it. And this should mean active support (releasing firmware updates, producing replacement parts, etc) for at least 5 years, keeping all the data (user manuals, service manuals, software) accessible from their servers for at least 30 years (but there's no reason why they shouldn't keep it forever), and doing this for every model, sub-model, revision and regional variation you release. Maybe this is why they can afford to release so many of them.

    <rant>
    I'm not exactly an Apple fanboy, but they seem to get this right, or at least more than most other companies. They have a handful of product lines, with several generations and maybe a few variations (like iphone 5/5c/5s). Other companies seem to just spray hundreds (thousands? I couldn't find reliable data) of new models on the market every year with names like "Dell precison XPS-2687+" or "Asus K863JJ" or "HP Pavilion a1400 PC series". Is "eee pad trasformer" the same line as "transformer pad"? Is the "infinity" model better than the "prime" model? And what will come later? Good luck figuring it out.



  • @anonymous234 said:

    Companies like Samsung don't seem to like the idea that, if you release a product, you have to support it
     

    Oh, Flabdablet works at samsung?



  • @those who survived the plague said:

    Maybe I wasn't clear: The Samsung Apps App doesn't work. So I'm not able to install new apps on my TV (for better or worse)

    It's a TV. Who gives a shit? Might as well modify your oven for chilling drinks.



  • @db2 said:

    @those who survived the plague said:

    Maybe I wasn't clear: The Samsung Apps App doesn't work. So I'm not able to install new apps on my TV (for better or worse)

    It's a TV. Who gives a shit? Might as well modify your oven for chilling drinks.

    Bullshit. My TV (a Vizio) has stuff like Netflix and Pandora and Hulu apps built in. I have one of the lower end versions, so I can't install new stuff, but I've seen various weather apps and whatnot. TV apps definitely have a purpose.



  • @anonymous234 said:

    I'm not exactly an Apple fanboy, but they seem to get this right, or at least more than most other companies.

    I would have killed to put the original version of iOS that shipped with my iPhone back on my iPhone after its forced upgrade. And yet it was impossible.

    As to identifying products: for years and years it was virtually impossible to figure out what iPod you owned. There was no model number printed anywhere on it, although you could glean it from the serial number.

    So I move that you are full of crap. What Apple DOES get right is that they throw people at the problem: human beings man their phone lines, human beings in Apple Stores in most cities, etc. That makes up for the other idiocy.



  • I find this to be another gleaming example of why appliances shouldn't have software on them.

    I know I will rue the day when it's impossible to buy a shoelace that isn't "internet of things"-ified complete with hackers then sending fake "your shoelace is untied!" texts or eyeball messages or telepathy waves or whatever they'll have around by then.



  • @WernerCD said:

    Lesson? Live in a real country.
    Well, that was rude.

     

     

    Funny . . . and true . . . but rude.



  • @El_Heffe said:

    @WernerCD said:

    Lesson? Live in a real country.
    Well, that was rude.

     

     

    Funny . . . and true . . . but rude.

    Keep up the good work.



  • Samsung is the king of half-assed-ness.



  • @boomzilla said:

    @db2 said:
    @those who survived the plague said:

    Maybe I wasn't clear: The Samsung Apps App doesn't work. So I'm not able to install new apps on my TV (for better or worse)

    It's a TV. Who gives a shit? Might as well modify your oven for chilling drinks.

    Bullshit. My TV (a Vizio) has stuff like Netflix and Pandora and Hulu apps built in. I have one of the lower end versions, so I can't install new stuff, but I've seen various weather apps and whatnot. TV apps definitely have a purpose.

    The built-in apps definitely have their purposes. I have a big Samsung TV and Blu-Ray player and looked into the Samsung apps. They're garbage. I have Netflix and Hulu and all that built-in stuff. I use some of them and ignore others.


    I would advise OP to forget about the Samsung apps.



  • @HardwareGeek said:

    @El_Heffe said:

    @WernerCD said:

    Lesson? Live in a real country.
    Well, that was rude.

     

     

    Funny . . . and true . . . but rude.

    Keep up the good work.

    Ugggh, don't get me started about my country (i.e. where I live, not my country per se). But fuck it - do you really believe that you live in a real country?! If you have samsung support and McDonalds and stuff and I don't - well, do you think that you're in a better place? Honestly?

    Plaese note, that Disneyland is not a real country, too!



  • @those who survived the plague said:

    But fuck it - do you really believe that you live in a real country?! If you have samsung support and McDonalds and stuff and I don't - well, do you think that you're in a better place? Honestly?

    Yes. I live in a country that was founded by people who were sick of your country's bullshit and left to make a better place and succeeded and there was only a little bit of genocide involved.



  • @rudraigh said:

    @boomzilla said:
    @db2 said:
    @those who survived the plague said:

    Maybe I wasn't clear: The Samsung Apps App doesn't work. So I'm not able to install new apps on my TV (for better or worse)

    It's a TV. Who gives a shit? Might as well modify your oven for chilling drinks.

    Bullshit. My TV (a Vizio) has stuff like Netflix and Pandora and Hulu apps built in. I have one of the lower end versions, so I can't install new stuff, but I've seen various weather apps and whatnot. TV apps definitely have a purpose.

    The built-in apps definitely have their purposes. I have a big Samsung TV and Blu-Ray player and looked into the Samsung apps. They're garbage. I have Netflix and Hulu and all that built-in stuff. I use some of them and ignore others.


    I would advise OP to forget about the Samsung apps.


    I'm thinking on the same line. BUT, this is something I have spend my hard earned money on, and I want everything to work (as advertised)! Anyway, most of my TV series and movies come from torrents, so I really don't need this. Hulu and Netflix and BBC iPlayer, are not available in my country, anyway (well, not without hacking the dam thing anyway)



  • @blakeyrat said:

    @those who survived the plague said:
    But fuck it - do you really believe that you live in a real country?! If you have samsung support and McDonalds and stuff and I don't - well, do you think that you're in a better place? Honestly?

    Yes. I live in a country that was founded by people who were sick of your country's bullshit and left to make a better place and succeeded and there was only a little bit of genocide involved.


    Yeah, I live in a country that your people fucked up in its roots, using the pretext of democracy as their weapon of choice for manipulation and fulfilling their imperialistic dreams, using their highly developed military machine. I really envy you (personally). Looks like you are in a really happy place (Ignorant, but happy) Keep up with your funny posts and fuck off!


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