Samsung Kafkaesque Support



  • I recently bought Samsung F Series TV and unfortunately their Samsung Apps application doesn't work.

    Naturally, I go to samsung.com and try to get some support. You think it would be easy to ask for help? Think again.

    1. If you go to samsung.com you'll see that you'll have to choose your country specific page. Well, if you're lucky enough to live in one of the 36 European countries supported by Samsung. I live in Macedonia and I do not have local support page, so I choose UK - because it is, well, in English. (Yeah, I know I'm in a small country, but samsung, sells their products here too, so some kind of support would only be fair)

    2. Back and forth with their support (restart TV, reset Smart Hub etc. ) we determined that I need to update firmware. Which one should I get? Their support sends me link to a UK firmware. It turns out that this firmware is not suitable for my TV. I asked for a link for suitable firmware for my TV. Their support proclaims itself incompetent for my problem and advises me to go to my local page! (???) So I'm out in the open, again. Basically, it seems that there's no authority (Or I cannot reach one) who can point to me which firmware is my TV using and where can I find it.

    Bonus WTF:

    You send support email through their web page. After you get a reply, you get an email on which you cannot reply. So, if you want to follow up, you'll have to go to the support page again, fill in all sort of data about the TV (again), fill in personal data (again), then explain what the problem is and what have you tried so far( sigh)

    Really nice Samsung, really nice!



  • I have a Toshiba and I can update the firmware from the menu on the TV using Wi-fi. After issues with my phone, I gave up on Samsung.



  • Funny story: I had issues with my samsung phone also (ACE 2). They replaced the whole main board (under warranty) and now it is ok.

    Actually, the TV has option to update the firmware through the menu, but it says that there is no update available.



  • @those who survived the plague said:

    Samsung Apps application doesn't work.
     

    Expected behaviour. Does anyone actually expect an "app" to work, these days, outside of the Apple or Android stores (and even then, only about 10% of the time)?  They're tacked-on non-features that have never been QA'd or even tested, thrown onto a device that doesn't need it to make it "smrt".

    @those who survived the plague said:

    I go to samsung.com and try to get some support.

    Only a goddamn fucking idiot would go to a Samsung site expecting it to work.  [url="http://forums.thedailywtf.com/forums/t/29305.aspx"]Seriously, who would do that?[/url]

     

     



  • @Lorne Kates said:

    @those who survived the plague said:

    Samsung Apps application doesn't work.
     

    Expected behaviour. Does anyone actually expect an "app" to work, these days, outside of the Apple or Android stores (and even then, only about 10% of the time)?  They're tacked-on non-features that have never been QA'd or even tested, thrown onto a device that doesn't need it to make it "smrt".

    Maybe I wasn't clear: The Samsung Apps App doesn't work. So I'm not able to install new apps on my TV (for better or worse)

    @Lorne Kates said:

    @those who survived the plague said:

    I go to samsung.com and try to get some support.

    Only a goddamn fucking idiot would go to a Samsung site expecting it to work.  Seriously, who would do that?

    You're right. But, rooting my TV, and thus taking more control over it, would mean voiding my warranty and this is is not something I'm prepared to risk at the moment. So samsung.com is the only resource I can use.


  • Lesson? Live in a real country.



  • Companies like Samsung don't seem to like the idea that, if you release a product, you have to support it. And this should mean active support (releasing firmware updates, producing replacement parts, etc) for at least 5 years, keeping all the data (user manuals, service manuals, software) accessible from their servers for at least 30 years (but there's no reason why they shouldn't keep it forever), and doing this for every model, sub-model, revision and regional variation you release. Maybe this is why they can afford to release so many of them.

    <rant>
    I'm not exactly an Apple fanboy, but they seem to get this right, or at least more than most other companies. They have a handful of product lines, with several generations and maybe a few variations (like iphone 5/5c/5s). Other companies seem to just spray hundreds (thousands? I couldn't find reliable data) of new models on the market every year with names like "Dell precison XPS-2687+" or "Asus K863JJ" or "HP Pavilion a1400 PC series". Is "eee pad trasformer" the same line as "transformer pad"? Is the "infinity" model better than the "prime" model? And what will come later? Good luck figuring it out.



  • @anonymous234 said:

    Companies like Samsung don't seem to like the idea that, if you release a product, you have to support it
     

    Oh, Flabdablet works at samsung?



  • @those who survived the plague said:

    Maybe I wasn't clear: The Samsung Apps App doesn't work. So I'm not able to install new apps on my TV (for better or worse)

    It's a TV. Who gives a shit? Might as well modify your oven for chilling drinks.



  • @db2 said:

    @those who survived the plague said:

    Maybe I wasn't clear: The Samsung Apps App doesn't work. So I'm not able to install new apps on my TV (for better or worse)

    It's a TV. Who gives a shit? Might as well modify your oven for chilling drinks.

    Bullshit. My TV (a Vizio) has stuff like Netflix and Pandora and Hulu apps built in. I have one of the lower end versions, so I can't install new stuff, but I've seen various weather apps and whatnot. TV apps definitely have a purpose.



  • @anonymous234 said:

    I'm not exactly an Apple fanboy, but they seem to get this right, or at least more than most other companies.

    I would have killed to put the original version of iOS that shipped with my iPhone back on my iPhone after its forced upgrade. And yet it was impossible.

    As to identifying products: for years and years it was virtually impossible to figure out what iPod you owned. There was no model number printed anywhere on it, although you could glean it from the serial number.

    So I move that you are full of crap. What Apple DOES get right is that they throw people at the problem: human beings man their phone lines, human beings in Apple Stores in most cities, etc. That makes up for the other idiocy.



  • I find this to be another gleaming example of why appliances shouldn't have software on them.

    I know I will rue the day when it's impossible to buy a shoelace that isn't "internet of things"-ified complete with hackers then sending fake "your shoelace is untied!" texts or eyeball messages or telepathy waves or whatever they'll have around by then.



  • @WernerCD said:

    Lesson? Live in a real country.
    Well, that was rude.

     

     

    Funny . . . and true . . . but rude.



  • @El_Heffe said:

    @WernerCD said:

    Lesson? Live in a real country.
    Well, that was rude.

     

     

    Funny . . . and true . . . but rude.

    Keep up the good work.



  • Samsung is the king of half-assed-ness.



  • @boomzilla said:

    @db2 said:
    @those who survived the plague said:

    Maybe I wasn't clear: The Samsung Apps App doesn't work. So I'm not able to install new apps on my TV (for better or worse)

    It's a TV. Who gives a shit? Might as well modify your oven for chilling drinks.

    Bullshit. My TV (a Vizio) has stuff like Netflix and Pandora and Hulu apps built in. I have one of the lower end versions, so I can't install new stuff, but I've seen various weather apps and whatnot. TV apps definitely have a purpose.

    The built-in apps definitely have their purposes. I have a big Samsung TV and Blu-Ray player and looked into the Samsung apps. They're garbage. I have Netflix and Hulu and all that built-in stuff. I use some of them and ignore others.


    I would advise OP to forget about the Samsung apps.



  • @HardwareGeek said:

    @El_Heffe said:

    @WernerCD said:

    Lesson? Live in a real country.
    Well, that was rude.

     

     

    Funny . . . and true . . . but rude.

    Keep up the good work.

    Ugggh, don't get me started about my country (i.e. where I live, not my country per se). But fuck it - do you really believe that you live in a real country?! If you have samsung support and McDonalds and stuff and I don't - well, do you think that you're in a better place? Honestly?

    Plaese note, that Disneyland is not a real country, too!



  • @those who survived the plague said:

    But fuck it - do you really believe that you live in a real country?! If you have samsung support and McDonalds and stuff and I don't - well, do you think that you're in a better place? Honestly?

    Yes. I live in a country that was founded by people who were sick of your country's bullshit and left to make a better place and succeeded and there was only a little bit of genocide involved.



  • @rudraigh said:

    @boomzilla said:
    @db2 said:
    @those who survived the plague said:

    Maybe I wasn't clear: The Samsung Apps App doesn't work. So I'm not able to install new apps on my TV (for better or worse)

    It's a TV. Who gives a shit? Might as well modify your oven for chilling drinks.

    Bullshit. My TV (a Vizio) has stuff like Netflix and Pandora and Hulu apps built in. I have one of the lower end versions, so I can't install new stuff, but I've seen various weather apps and whatnot. TV apps definitely have a purpose.

    The built-in apps definitely have their purposes. I have a big Samsung TV and Blu-Ray player and looked into the Samsung apps. They're garbage. I have Netflix and Hulu and all that built-in stuff. I use some of them and ignore others.


    I would advise OP to forget about the Samsung apps.


    I'm thinking on the same line. BUT, this is something I have spend my hard earned money on, and I want everything to work (as advertised)! Anyway, most of my TV series and movies come from torrents, so I really don't need this. Hulu and Netflix and BBC iPlayer, are not available in my country, anyway (well, not without hacking the dam thing anyway)



  • @blakeyrat said:

    @those who survived the plague said:
    But fuck it - do you really believe that you live in a real country?! If you have samsung support and McDonalds and stuff and I don't - well, do you think that you're in a better place? Honestly?

    Yes. I live in a country that was founded by people who were sick of your country's bullshit and left to make a better place and succeeded and there was only a little bit of genocide involved.


    Yeah, I live in a country that your people fucked up in its roots, using the pretext of democracy as their weapon of choice for manipulation and fulfilling their imperialistic dreams, using their highly developed military machine. I really envy you (personally). Looks like you are in a really happy place (Ignorant, but happy) Keep up with your funny posts and fuck off!



  • @those who survived the plague said:

    Yeah, I live in a country that your people fucked up in its roots, using the pretext of democracy as their weapon of choice for manipulation and fulfilling their imperialistic dreams, using their highly developed military machine.

    Ah, sorry. I didn't realize you were 14.



  • @blakeyrat said:

    @those who survived the plague said:
    Yeah, I live in a country that your people fucked up in its roots, using the pretext of democracy as their weapon of choice for manipulation and fulfilling their imperialistic dreams, using their highly developed military machine.

    Ah, sorry. I didn't realize you were 14.

    I have some 14-year-old British friends and I can assure you they are much more mature and intelligent than that.



  • @blakeyrat said:

    @those who survived the plague said:
    Yeah, I live in a country that your people fucked up in its roots, using the pretext of democracy as their weapon of choice for manipulation and fulfilling their imperialistic dreams, using their highly developed military machine.

    Ah, sorry. I didn't realize you were 14.


    Yes, I realize now that I was trolled (A little bit of genocide involved thing). You win the INTERNETS!



  • @Ben L. said:

    @blakeyrat said:
    @those who survived the plague said:
    Yeah, I live in a country that your people fucked up in its roots, using the pretext of democracy as their weapon of choice for manipulation and fulfilling their imperialistic dreams, using their highly developed military machine.

    Ah, sorry. I didn't realize you were 14.

    I have some 14-year-old British friends and I can assure you they are much more mature and intelligent than that.


    14 year old friends? How old are you anyway?



  • And I didn't even put on the "nationalist trolling" tag. Aww.



  • @blakeyrat said:

    And I didn't even put on the "nationalist trolling" tag. Aww.

    OK. You can shut up now. I owe you a beer.



  • @those who survived the plague said:

    @Ben L. said:
    @blakeyrat said:
    @those who survived the plague said:
    Yeah, I live in a country that your people fucked up in its roots, using the pretext of democracy as their weapon of choice for manipulation and fulfilling their imperialistic dreams, using their highly developed military machine.

    Ah, sorry. I didn't realize you were 14.

    I have some 14-year-old British friends and I can assure you they are much more mature and intelligent than that.


    14 year old friends? How old are you anyway?



  • @Ben L. said:

    19.
     

    Old enough. Ship 'em to vietnam!


  • Winner of the 2016 Presidential Election

    @dhromed said:

    @Ben L. said:

    19.
     

    Old enough. Ship 'em to vietnam!


    He's old enough to die for his country but not old enough to drink alcohol.



  • @joe.edwards said:

    @dhromed said:

    @Ben L. said:

    19.
     

    Old enough. Ship 'em to vietnam!


    He's old enough to die for his country but not old enough to drink alcohol.

    The funny thing is that the OP is from Macedonia, which didn't even exist until 1991. His troubles are from the fact that he's not from the UK but used them for support cause Samsung doesn't have support for Macedonia.

    So I suggest Ben L gets a comprehension fail exemption. Wouldn't want the little guy shooting his own face off during basic and being used by the antiwar crowd about the military machine using the mentally handicapped.


  • Discourse touched me in a no-no place

    Actually, the comprehension fail was blakeyrat's. Ben L. was just going along with it.



  • @PedanticCurmudgeon said:

    Actually, the comprehension fail was blakeyrat's. Ben L. was just going along with it.

    So it was rather both of them (and everyone else that failed to realize that the OP is from Macedonia). Don't see how it invalidates my point.



  • @PedanticCurmudgeon said:

    Actually, the comprehension fail was blakeyrat's.

    How do you figure? ... also what comprehension fail? In short, what the holy fuck are you talking about?



  • @blakeyrat said:

    @PedanticCurmudgeon said:
    Actually, the comprehension fail was blakeyrat's.

    How do you figure? ... also what comprehension fail? In short, what the holy fuck are you talking about?

    You made a joke that seemed to reference the US declaring independence from the UK. The UK was only a part of this story because the OP used the UK part of the Samsung web page. He's from a different country that to my knowledge played an inconsequential role in the Revolution, aside, perhaps, from the Founders' study of classical Greece.


  • Discourse touched me in a no-no place

    @blakeyrat said:

    @PedanticCurmudgeon said:
    Actually, the comprehension fail was blakeyrat's.

    How do you figure? ... also what comprehension fail? In short, what the holy fuck are you talking about?

    Maybe this will refresh your memory:
    @blakeyrat said:
    Yes. I live in a country that was founded by people who were sick of your country's bullshit and left to make a better place and succeeded and there was only a little bit of genocide involved.

    The key points here are:

    1. You live in the US.
    2. OP lives in Macedonia, not England.


  • Blakey is simply referring to the US-Macedonian War of 1996



  • @PedanticCurmudgeon said:

    The key points here are:

    1. You live in the US.
    2. OP lives in Macedonia, not England.

    ... and?



  • @blakeyrat said:

    @PedanticCurmudgeon said:

    The key points here are:

    1. You live in the US.
    2. OP lives in Macedonia, not England.

    ... and?

    @blakeyrat said:
    I live in a country that was founded by people who were sick of your country's bullshit and left
    In my universe, the US was founded by people who left England, not Macedonia. What universe do you live in?



  • @boomzilla said:

    He's from a different country that to my knowledge played an inconsequential role in the Revolution, aside, perhaps, from the Founders' study of classical Greece.
    Probably not even that.

    Modern Greeks will tell you that the country that now calls itself Macedonia has no connection with Macedonia of classical antiquity. That is not entirely true; it was mostly conquered by Philip, and Alexander finished the job and incorporated it into his empire. However, the Romans split it into a different province, and it has been pretty much geographically, ethnically and linguistically separate ever since.



  • @HardwareGeek said:

    In my universe, the US was founded by people who left England, not Macedonia. What universe do you live in?

    The US was founded by people who left Europe. Getting more specific than that is pointless.



  • @blakeyrat said:

    @HardwareGeek said:
    In my universe, the US was founded by people who left England, not Macedonia. What universe do you live in?

    The US was founded by people who left Europe. Getting more specific than that is pointless.

    This may be the most outrageous thing you've ever posted here.



  •  @boomzilla said:

    @blakeyrat said:
    @HardwareGeek said:
    In my universe, the US was founded by people who left England, not Macedonia. What universe do you live in?

    The US was founded by people who left Europe. Getting more specific than that is pointless.

    This may be the most outrageous thing you've ever posted here.

    Blakey is correct, however, prior to 1600 the only significant colonization of North America was by Spain and Portugal, neither of which, to my knowledge are in England.

    After that the French and Dutch, with a handful of English colonies.   Until the Jamestown colony in 1607 English settlements were few and far between. Then more Dutch, French, Spanish and Swedes.  Then more English (and Scottish, and German).  Of course, that's just in my Universe.  The "United States" was a mixed bag of settlers even then, a great melting pot of European settler's only nominally controlled by England.



  • @Medezark said:

    @boomzilla said:
    @blakeyrat said:
    The US was founded by people who left Europe. Getting more specific than that is pointless.

    This may be the most outrageous thing you've ever posted here.

    Blakey is correct, however, prior to 1600 the only significant colonization of North America was by Spain and Portugal, neither of which, to my knowledge are in England.

    Only blakey's first statement was correct (to the extent that the British Isles are generally lumped in with Europe). While there were certainly Spanish and French settlers in North America (where were the Portuguese?), they didn't found the US. Which wasn't founded until long after 1600.

    @Medezark said:

    The "United States" was a mixed bag of settlers even then, a great melting pot of European settler's only nominally controlled by England.

    Sort of. But if you think that the specific British cultural, philosophical and institutional influence were insignificant (and not significantly different from pretty much the rest of the Continent) then you're talking out of your ass.



  • @boomzilla said:

    they didn't found the US.
     

    I don't think that matters. The people were there, and they were from lots of places.

    @boomzilla said:

    British cultural, philosophical and institutional influence

    I don't think that matters. The people were there, and they were from lots of places.


  • Discourse touched me in a no-no place

    @boomzilla said:

    While there were certainly Spanish and French settlers in North America (where were the Portuguese?), they didn't found the US.
    The Portuguese were busy in Brazil.



  • @dhromed said:

    @boomzilla said:

    they didn't found the US.
     

    I don't think that matters. The people were there, and they were from lots of places.

    @boomzilla said:

    British cultural, philosophical and institutional influence

    I don't think that matters. The people were there, and they were from lots of places.

    There's a reason we threw tea into the harbor instead of Tequila.



  • @dhromed said:

    @boomzilla said:
    they didn't found the US.

    I don't think that matters. The people were there, and they were from lots of places.
    @boomzilla said:
    British cultural, philosophical and institutional influence

    I don't think that matters. The people were there, and they were from lots of places.

    Why wouldn't it matter? The people who set up the country and were responsible for key institutions don't matter? I can't figure out what you mean by that.



  • @boomzilla said:

    The people who set up the country and were responsible for key institutions don't matter?
     

    Because we're not talking about institutions and cultures and philosophies. We're talking about the nations of origin of all them folken. Which is clearly not just British.



  • @dhromed said:

    @boomzilla said:
    The people who set up the country and were responsible for key institutions don't matter?

    Because we're not talking about institutions and cultures and philosophies. We're talking about the nations of origin of all them folken. Which is clearly not just British.

    No. The blakeytroll in question said:

    @blakeyrat said:

    The US was founded by people who left Europe. Getting more specific than that is pointless.

    It's not talking about "populated by." The institutions and cultures and philosophies are very much the topic.



  •  Ah, ok. Proceed.


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