Employee can't remember password



  • My first tech-related job I was working as an assistant network administrator for a decent-sized computer company out of Missouri -- we basically built computers and sold them. Most of the employees were completely computer ignorant, and a few you would think had mental disabilities, but there was one which was loathed more than any other, not only because of his sheer stupidity, but because he was so rude. Despite being hated so much, we were still polite to him in the networking department -- mostly because he was one of the highest-ups in the company. I want to talk about three separate stories involving this man, I'll call him Mr. MacIntosh.

    The first story actually spans different days, because the same thing kept happening to him over and over. Essentially he would somehow drag the taskbar in Microsoft Windows to the side of the screen and then could not figure out how to move it back. After doing it the first time I went to his office and showed him how to fix it, no big deal because this kind of thing has happened with other employees before. However, after about the third time, I ask him how he thinks this keeps happening, and he replies "Well, I move it out of the way because everything is too big and it gets in my way." That is, because his resolution is so low (apparently he has a hard time reading anything higher than 800x600) and some program he uses has a large window size, he has to drag the taskbar out of the way, but somehow manages to completely forget how to move it back. Despite explaining to him that it is moved back the same way he moved it in the first place, he calls back on this issue a few more times.

    In story number two Mr. MacIntosh acts more like himself and comes storming into the networking department office:
    "I CAN'T LOGIN TO MY ACCOUNT" he screams at John (my manager) and me.
    John asks him "did you recently change your password?"
    He replies "YES! BUT THAT'S NOT IT!"
    I then ask "Did you try logging in with your new password?"
    He screams at me "DON'T BE AN IDIOT, THAT'S NOT IT, I WAS USING MY PASSWORD!"
    I have to ask again "I understand that, but the password you were using, is that the new one or the one before you changed it."
    "IT'S NOT THE NEW ONE, I CHANGED IT BUT DIDN'T WANT TO USE THAT PASSWORD"
    John and I look at each other, and John gives me this look saying "Don't laugh", then proceeds to explain to Mr. MacIntosh that once you change your password, you have to use that new password to login -- at least on Windows.

    Some time had gone by, and HR, higher ups, and so forth were really getting to me -- they made it clear that everyone in the networking department was walking on egg shells because, as one stated "you can all be easily replaced." I was really thinking about quitting, and something finally set me off to just leave.

    It was Mr. MacIntosh again, and he was having trouble with Excel, so I go down to his office to see what the matter is. He shows me that when he attempts to type in a number, the focus moves to another cell instead of typing a number. I look at his keyboard, and of course his numlock key is off. So, I turn on the numlock key and this fixes his problem, and he essentially demands from me how I fixed it. I explained how numlock works and that he may have accidentally turned it off, and if that the problem happens again, he should just hit that button again.

    The next day I get hauled into the office of the manager who manages the managers of the networking department (needlessly complicated), you know the kind, completely ignorant about computers or how anything really works. He explains to me that I was asked to help Mr. MacIntosh yesterday, but I didn't help him or fix his problem. I asked him to elaborate, perhaps I forgot something, and he explained the Excel problem to me. I then tell him the story about numlock and so forth and why it isn't really a problem with the computer, but with the user himself. The manager goes on and on about how I still didn't fix the problem, and at that time I was so annoyed I told him "Well, it isn't my fault he's too much of a fucking idiot to understand how numlock works, and I explained to him how to turn it back on if he turns it off again. I can't help that many of the employees at a computer company can't even grasp the basic concept of on/off. I quit, fuck you all." and I left for good, I don't even use these people as a reference.



  • You know, there are times you just have to shoot a lame horse.  This was one of those times.  Glad you had the guts to pull the trigger.



  • Don't hold back-- tell us how you really feel...

     



  • I feel I can contribute here.  I know what you are feeling in some small way, so I will share this story with you.

     I was working as a (computer) lab monitor for the dorms while I was in college.  Mostly helping people print stuff and the like.  There was this girl who came in asking about some particular software she needed on her *home* computer.  Normally we aren't supposed to help people with their home computer problems, but we weren't busy, and a friend of mine was there (he was a coworker as well), so we thought we'd be nice.  She kept saying how dumb with computers she was, and we kept telling her that asking for help is not dumb at all, especially when you don't know.  After about 45 minutes of instructions on how to install Adobe Reader from the CD she had for a class (it took a few tries to get through to her), she went on her way.

    A couple days later, I get called by the boss (who is as computer illiterate as they come) to explain why this girl went and filed a complaint against me for calling her dumb.  I told him the story, and that I had a coworker there who would back it up.  He said "I don't care who you say was there," and tried to make me apologize to the girl.  I said that I would not apologize for her *thinking* I called her dumb when I didn't, and now, I really do think she's dumb.  He tried replacing me, but, since noone wants to work that crappy a job, he kept me on.



  • The real WTF is obviously that in the head of a manager chance someone is right is about this:

    P(Customer_is_right) > P(Highest_manager_under_me_is_right) > ..... > P(Lowest_employee_under_me_is_right)

    Were P(Customer_is_right) << 1 and P(Lowest_employee_is_right) << 0



  • @dtech said:

    Filed under: Stupid editor thinks "<<" is the start of a HTML tag

    Hmm.. I wonder why. Maybe because it does BBCode and HTML?



  • @AbbydonKrafts said:

    @dtech said:
    Filed under: Stupid editor thinks "<<" is the start of a HTML tag
    Hmm.. I wonder why. Maybe because it does BBCode and HTML?

    Ye, I know, I use the bare-boned editor. But it is still a WTF.
    << is not a valid tag, especially not since it isn't followed by a >

    But wait, I use the bare-bone editor. So maybe it's a IE (Other computer) WTF or ít's just a mug for me cause I don't follow the HTML standards. (Anybody know's for sure?).

    I'm gonna insert some pearls here: see what the HTML is CS returns, then I know if it's CS's fault, IE"s fault or mine.

    << >
    <<
    <<<<<< >>>>>>>>
    << >>


  • Winner of the 2016 Presidential Election

    >, <, &, and " all have special meanings in HTML and cannot be used as literal characters. You have to escape them by using the equivalent HTML entity. &gt; &lt; &amp; &quot;



  •  @joe.edwards said:

    >, <, &, and " all have special meanings in HTML and cannot be used as literal characters. You have to escape them by using the equivalent HTML entity. &gt; &lt; &amp; &quot;

    ><&"

    This is a message forum not a bloody HTML source document there's ways of dealing with this ...



  • @medialint said:

    This is a message forum not a bloody HTML source document there's ways of dealing with this ...

    Not when there are some of us who use the plain-text editor and have to manually enter HTML for <font color="#008000">formatting</font> purposes.



  • @helpfulcorn said:

    He explains to me that I was asked to help Mr. MacIntosh yesterday, but I didn't help him or fix his problem. I asked him to elaborate, perhaps I forgot something, and he explained the Excel problem to me. I then tell him the story about numlock and so forth and why it isn't really a problem with the computer, but with the user himself. The manager goes on and on about how I still didn't fix the problem
     

    Well, you could always rip off the numlock key  from keyboard and patch it with some tape, that way you'd solve Mr McIntosh's problem and kept the job...

    </hahaha> 



  • @medialint said:

    This is a message forum not a bloody HTML source document there's ways of dealing with this ...

    The raw HTML mode is just that -- raw HTML.  If you don't know HTML, you shouldn't be using it.  This is a PEBKAC, plain and simple.  TinyMCE is a WYSIWYG editor so it handle escaping entities for you. 



  • @AbbydonKrafts said:

    @medialint said:
    This is a message forum not a bloody HTML source document there's ways of dealing with this ...

    Not when there are some of us who use the plain-text editor and have to manually enter HTML for <font color="#008000">formatting</font> purposes.

    How you make them words all fancy?! <fancy words>Did this work?</fancy words>



  • @bstorer said:

    How you make them words all fancy?! <fancy words>Did this work?</fancy words>

    <words modifier="fancy">FAIL.</words> 



  • @morbiuswilters said:

    @bstorer said:

    How you make them words all fancy?! <fancy words>Did this work?</fancy words>

    <words modifier="fancy">FAIL.</words> 

    <cfangrywords>Fuck!<cfangrywords<

    Moderately more on topic, though, I think this forum should drop TinyMCE altogether.



  • @bstorer said:

    Moderately more on topic, though, I think this forum should drop TinyMCE altogether.

    You prefer FCKEditor?  Honestly, Tiny isn't beautiful but it's pretty decent.  WYSIWIG in a browser is flawed no matter how you cut it. 



  • @morbiuswilters said:

    @bstorer said:

    Moderately more on topic, though, I think this forum should drop TinyMCE altogether.

    You prefer FCKEditor?  Honestly, Tiny isn't beautiful but it's pretty decent.  WYSIWIG in a browser is flawed no matter how you cut it. 

    This is an IT forum, we should be able to handle a little HTML. Frankly, I prefer plain text, like back in the good ol' days. Why, in my day, we had to code with punch cards...



  • @bstorer said:

    This is an IT forum, we should be able to handle a little HTML.

    Have you even read any posts but your own?  95% of the people here are so stupid they'd impale themselves on the pointy HTML tags and end up screwing up the page for everyone else.  Consider the WYSIWYG editor a security feature against the maliciously idiotic people who post here, not a convenience. 



  • @morbiuswilters said:

    @bstorer said:

    This is an IT forum, we should be able to handle a little HTML.

    Have you even read any posts but your own?  95% of the people here are so stupid they'd impale themselves on the pointy HTML tags and end up screwing up the page for everyone else.  Consider the WYSIWYG editor a security feature against the maliciously idiotic people who post here, not a convenience. 


    Oh, come on. What kind of idiot could screw up something so simple?



  • @helpfulcorn said:

    I'll call him Mr. MacIntosh.

    Steve Jobs? 



  • @bstorer said:

    @morbiuswilters said:

    @bstorer said:

    This is an IT forum, we should be able to handle a little HTML.

    Have you even read any posts but your own?  95% of the people here are so stupid they'd impale themselves on the pointy HTML tags and end up screwing up the page for everyone else.  Consider the WYSIWYG editor a security feature against the maliciously idiotic people who post here, not a convenience. 


    Oh, come on. What kind of idiot could screw up something so simple?

    ...

    You really want to ask that question, don't you?



  • @bstorer said:

    Why, in my day, we had to code with punch cards...

    ...and reading forums meant browsing through a stack of those... Wait, I actually did library search by looking through a bunch of those library cards...



  • @bstorer said:

    How you make them words all fancy?!

    Simple. Just hack into the Matrix.

    @pstorer said:

    I think this forum should drop TinyMCE altogether.

    Agreed. IT forums shouldn't provide brainless end-user tools. Work for your fancy replies! Weeeeeeee!



  • @joe.edwards said:

    >, <, &, and " all have special meanings in HTML and cannot be used as literal characters. You have to escape them by using the equivalent HTML entity. &gt; &lt; &amp; &quot;

    A common misconception. You only have to escape &quot; when inside a tag i.e. <a href="something with a &quot;quote" in it"&gt; (incidentally, contrary to popular opinion, you also have to escape & there.



  • edit timed out

    @Random832 said:

    @joe.edwards said:

    >, <, &, and " all have special meanings in HTML and cannot be used as literal characters. You have to escape them by using the equivalent HTML entity. &gt; &lt; &amp; &quot;

    A common misconception. You only have to escape &quot; when inside a tag i.e. <a href="something with a &quot;quote&quot; in it"> (incidentally, contrary to popular opinion, you also have to escape & there.)



  • Hmm, ensure numlock state set to "on" from bootup in BIOS config, remove offending numlock key with screwdriver from back pocket, knockup a program to poll the numlock status and force it to on(just in case), appologise to the user explaining the oversight that the numlock key had not been removed earlier -- umm, then again, maybe I've been doing 1st level support too long...



  • @Random832 said:

    A common misconception. You only have to escape &quot; when inside a tag i.e. <a href="something with a &quot;quote" in it"> (incidentally, contrary to popular opinion, you also have to escape & there.
    You also don't need to escape > except inside a tag. Also, you don't have to escape " when you use ' for quoting (but you need to escape ' with &apos; then).



  • @lonewolf said:

    @helpfulcorn said:

    He explains to me that I was asked to help Mr. MacIntosh yesterday, but I didn't help him or fix his problem. I asked him to elaborate, perhaps I forgot something, and he explained the Excel problem to me. I then tell him the story about numlock and so forth and why it isn't really a problem with the computer, but with the user himself. The manager goes on and on about how I still didn't fix the problem
     

    Well, you could always rip off the numlock key  from keyboard and patch it with some tape, that way you'd solve Mr McIntosh's problem and kept the job...

    </hahaha> 

     

    Well...we actually did something like that. Our CAD department uses some Sun Ultra WTF machines which use a special Sun keyboard which have a "shutdown" key, next to the Print-Scroll-Pause combination. In the past employees (all high paid engineers) pressed this key every now and then which results in an instant suspend mode (which somehow causes CATIA to corrupt it files or something like that).

    So we removed this key from every Sun keyboard and everybody was happy.

     

    I agree that the real WTF is, that neither CATIA could handle this nor Solaris prompted for shutdown. 



  • @ender said:

    You also don't need to escape > except inside a tag. Also, you don't have to escape " when you use ' for quoting (but you need to escape ' with &apos; then).

    Still, it makes more sense and is far easier to just use entities for everything. 



  • @ender said:

    @Random832 said:
    A common misconception. You only have to escape &quot; when inside a tag i.e. <a href="something with a &quot;quote" in it"> (incidentally, contrary to popular opinion, you also have to escape & there.
    You also don't need to escape > except inside a tag. Also, you don't have to escape " when you use ' for quoting (but you need to escape ' with &apos; then).

    I think you mean &#39; - &apos; isn't valid in HTML (it's valid in XHTML, but many browsers don't support it)

    @morbiuswilters said:

    @ender said:

    You also don't need to escape > except inside a tag. Also, you don't have to escape " when you use ' for quoting (but you need to escape ' with &apos; then).

    Still, it makes more sense and is far easier to just use entities for everything. 

    No it doesn't and no it isn't.



  • @Random832 said:

    No it doesn't and no it isn't.

    Really?  You want to provide some support for that?  Since the browsers support using entites anywhere there's no problem with display.  And it's a lot easier to just run all displayed data through an encode function rather than worry about what needs to be encoded.  I win.



  • @bstorer said:

    @AbbydonKrafts said:
    @medialint said:
    This is a message forum not a bloody HTML source document there's ways of dealing with this ...

    Not when there are some of us who use the plain-text editor and have to manually enter HTML for <font color="#008000">formatting</font> purposes.

    How you make them words all fancy?! <fancy words>Did this work?</fancy words>
     




  • @bstorer said:

    @morbiuswilters said:

    @bstorer said:

    Moderately more on topic, though, I think this forum should drop TinyMCE altogether.

    You prefer FCKEditor?  Honestly, Tiny isn't beautiful but it's pretty decent.  WYSIWIG in a browser is flawed no matter how you cut it. 

    This is an IT forum, we should be able to handle a little HTML. Frankly, I prefer plain text, like back in the good ol' days. Why, in my day, we had to code with punch cards...
    Sorry this reply's a bit late.

    Assuming you are at least half-serious, I used to prefer plain-text editors to rich text editors for forums.  Especially after I used a "fully WYSIWYG" rich text editor on a sports forum where you could not preview posts and quotes were "WYSINQWYG" with no visible delimiters (e.g. bbcode quote tags).  As a result, lots of people would press the quote button, do some editing, and accidentally end up having their entire post looking like a quote.  Also, you could paste stuff in from web pages, but it would never look right.

    On the other hand, seems to me that the best part about rich text editors like TinyMCE is they are a compromise between fully WYSIWYG and plain text.  Quoted text appears within tags, so you can manipulate quotes (e.g. quote several posts in one reply) and you can easily avoid accidentally including your own reply in the quote.  At the same time, you can copy and paste stuff from other web pages.  To me, the ability to paste images/formatted text/etc. is probably the only reason to prefer a rich text editor to plain text.  (I guess with an HTML editor, you could paste in the source....)

    I disliked TinyMCE at first, but it's kind of grown on me....



  • @CodeSimian said:

    I disliked TinyMCE at first, but it's kind of grown on me....
    First tought that occurred to me: cancer.



  • @AbbydonKrafts said:

    @bstorer said:
    How you make them words all fancy?!

    Simple. Just hack into the Matrix.

    @pstorer said:

    I think this forum should drop TinyMCE altogether.

    Agreed. IT forums shouldn't provide brainless end-user tools. Work for your fancy replies! Weeeeeeee!

     

     

     

    ¡pıɐs ǝɥ ʇɐɥʍ 'ɐǝʎ 



  • @jimheem said:

    ¡pıɐs ǝɥ ʇɐɥʍ 'ɐǝʎ

    WTF HOW U DO DAT???
    <font style="flippedUpsideDown">like this?</font>

    But seriously... since WYSIWYG in the browser always sucks and HTML/BBcode confuse people, why not use the old text-mode conventions of underline, bold, /italic/, ^superscript^, etc. and then auto-convert them into formatting? I've also seen filters that convert http://... into a link or <img> depending on the file extension, and turn series of lines starting with - into a <ul>. The resulting system does most of what TinyMCE does, can be explained in a few simple sentences, and when users screw it up the result is still quite readable.



  • @joemck said:

    WTF HOW U DO DAT???
    <font style="flippedUpsideDown">like this?</font>

     

    ¿noʎ ɹoɟ ʇsnɾ ʍɟʇs oʇ ʇuɐǝɯ ǝʍ ǝɹɐ


    @joemck said:

    The resulting system does most of what TinyMCE does, can be explained in a few simple sentences, and when users screw it up the result is still quite readable.

    Just like Wikicode? :) 



  • @morbiuswilters said:

    @Random832 said:

    No it doesn't and no it isn't.

    Really?  You want to provide some support for that?  Since the browsers support using entites anywhere there's no problem with display.  And it's a lot easier to just run all displayed data through an encode function rather than worry about what needs to be encoded.  I win.

    Stop changing the subject - when you said it was "easier" to use entities where they're not necessary, we were talking about manually typing in HTML code to post to this forum, not displaying stuff from a php script or whatever. And it doesn't make sense to do the extra work (when you can "run it through an encode function" it's not extra work, but when you're typing it in manually it is) of using them where they're not necessary when there's absolutely no benefit to doing so.



  • @Random832 said:

    we were talking about manually typing in HTML code to post to this forum

    @Random832 said:
    And it doesn't make sense to do the extra work

    Can't touch type? I don't have a problem doing "extra work". Typing out &gt; and &lt; only takes a second.



  • @Random832 said:

    Stop changing the subject - when you said it was "easier" to use entities where they're not necessary, we were talking about manually typing in HTML code to post to this forum, not displaying stuff from a php script or whatever.

    Actually, I was talking about running text through an encode function.  See, I was replying to a person who was not you (ender).  He was giving specifics on the HTML spec and I was making the comment that strictly following the spec usually isn't all that necessary.  You decided to burst in like the jabbering retard you are, though, and start contradicting me without even bothering to understand my argument.  Perhaps it was not clear, but you could have asked for clarification rather than spewing nonsense, but I've really come to expect the latter from you.  And after I responded and clarified my point you still felt it necessary to bitch about how I was "changing the subject" even though it was clear that you were the one who had jumped into the middle of a discussion you had no business being in.



  • @morbiuswilters said:

    @Random832 said:

    Stop changing the subject - when you said it was "easier" to use entities where they're not necessary, we were talking about manually typing in HTML code to post to this forum, not displaying stuff from a php script or whatever.

    Actually, I was talking about running text through an encode function.  See, I was replying to a person who was not you (ender).

    Who was, in turn, replying to me. The context of the discussion as of his reply to me was still (i.e. had not changed from) manually typing HTML into the forum. Your entire response was "Still, it makes more sense and is far easier to just use entities for everything. " - it did not say anything about using an encode function or give any indication that you were changing the context to something other than what it had been until then: manually typed-in HTML code. You didn't say anything about any encode functions until you "clarified" something by totally redefining what context we were talking about what's "easier" in.

    @morbiuswilters said:

      He was giving specifics on the HTML spec and I was making the comment that strictly following the spec usually isn't all that necessary.  You decided to burst in like the jabbering retard you are, though, and start contradicting me without even bothering to understand my argument.  Perhaps it was not clear, but you could have asked for clarification rather than spewing nonsense, but I've really come to expect the latter from you.  And after I responded and clarified my point you still felt it necessary to bitch about how I was "changing the subject" even though it was clear that you were the one who had jumped into the middle of a discussion you had no business being in.

    Wow. So, let me get this straight - I jumped into the middle of a discussion I had no business being in... by replying to your response to someone who had been replying to me. Pot, Kettle, you know the rest.



  • What's harder:

    1. Remembering in which circumstances entities are required and in which they are not, and also remembering the entities themselves;
    2. Just remembering the entities themselves and typing them slightly more often.

    The answer is it depends on what kind of person you are and how easily you remember details. Some people remember rules better than details and therefore would prefer option 1, other remember details more than rules and so would prefer option 2. There is no right answer. End of discussion. Argue about things that matter instead, like how crappy Slovenia is. Damned Canadians.


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