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  • So, I carry a pager on a rotating basis with other devs. I had it this past week. This is a simple text pager.

    I get a page yesterday from tier 2 support:

     
    "System X is inaccessible and I am receiving an error when attempting to access it. See attached screenshot"


    And no, the page is not a CC of an email. It's a page only. And they know that.

     

    It WOULDA been kinda cool if i got an ASCII art screenshot tho.

     

     



  • Do you guys use any issue tracking software such as SeaPine TestTrack. A lot of times, our QA will write "see attached screenshot " on the issue summary and you have to click that tab to download it.  I just didnt' know if the paging system was automated to send critical issues or something like that, straight from another program.



  • nope. this was an email from outlook right to the pager (ispager@Initech.com). an email with an image attached. :-)



  • @unklegwar said:

    nope. this was an email from outlook right to the pager (ispager@Initech.com). an email with an image attached. :-)

    Then clearly your pager is not standards-compliant. 



  • @vt_mruhlin said:

    @unklegwar said:

    nope. this was an email from outlook right to the pager (ispager@Initech.com). an email with an image attached. :-)

    Then clearly your pager is not standards-compliant. 

    Specifically, it fails to comply with BS5400 (bridge construction), IEC61400 (wind turbines), RFC2328 (OSPF), and ITU-T X.400 (email), at the very least. 



  • Then it's not THAT much of a WTF, tier 2 just forgot he was emailing a pager (likely easily done even at a high level). Did the system not warn them - if so, that's The Real WTF.

    Or if he'd phoned up the pager company and dictated the message, THEN it would be a WTF.


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