It's Comcastic!
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@DOA said:
And that concludes my demonstration of the recipe. For more flavour please let it shimmer some more and check back in a few hours.
Today I intend to prove that when you come into a thread at the last minute and call other people names, they will respond angrily.
Don't miss tomorrow's demonstration, when I drop a bowling ball onto my foot to show that it can cause pain.
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@wrprice said:
Would you, honestly, take apart your entertainment center to get to the tiny serial number sticker on the bottom of the cable box in that situation? Seriously?
No. I have the intelligence to write down the serial numbers of things that, once they're installed, will be hard to access. I keep them in a little notebook next to my computer, as well as in a spreadsheet I use to track things like that just in case.
@wrprice said:
I don't consider trying to derail the script as being rude, particularly when it's clearly unhelpful.
But a first-level support person surely considers you as a rude asshole. I do, based on your transcript; your subsequent posts have simply reinforced that initial conclusion.
@wrprice said:
From my perspective, Comcast's job is to listen to the customer and understand when a particular script might not be appropriate.
Great! So Comcast is just supposed to [b]assume[/b] that, unlike the 4 million other customers who called today, you're the [b]one[/b] that they should automatically listen to like you were a God! Pray tell, your majesty, what superior power did you bestow upon those fortunate individuals (all of Comcast's employees) to allow them to make that immediate judgement. Oh, and that power you gave them also allows them to distinguish you, the [b]one true enlightened one[/b], from the other 25% of those 4 million customers who THINK they know what the f*** they're talking about but actually don't.
Face it. You're a rude, inconsiderate asshole. You don't deserve internet access. The rest of the world has the right not to have to be connected to you.
@wrprice said:
making me feel like I was talking to a computer instead of a person.
Well, let's see. You could have made Kathleen feel like she was talking to a person instead of a spewing anus. But you didn't do that, did you?
MPS is right. You're an ass.
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@bstorer said:
You know who else were just doing their jobs? The Nazis.
And they provided poor first level tech support too.
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@wrprice said:
Did I say 'no' immediately? No. I asked a question. And she could've responded to my question of how sending a signal to a box in this situation would help.
Or you could have STFU, did what she asked, and then when that did or didn't work moved on. Instead, you chose to be a jackass.
@wrprice said:
I was resistive as a result of my immediate experience with Comcast's customer service policies. That makes me an asshole?
Yep. You refused to cooperate from the beginning, failed to get any more responsive when they tried to help you, and were rude and inconsiderate to a support person trying to provide assistance. That makes you a total asshole. Thanks for playing.
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@wrprice said:
I've changed my mind.
I wish I hadn't gotten pissed so early and started replying before finishing the thread. Now I have to apologize to you. :-(
I obviously learned a lesson. Finish reading all prior posts before flaming, Ken!
Sorry, wrprice.
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@KenW said:
I wish I hadn't gotten pissed so early and started replying before finishing the thread. Now I have to apologize to you.
Yeah, I feel the same a little bit. I wouldn't have gone so hard on him in the start, despite him being a little thickheaded if I knew he had the capability of learning and apologizing.
I guess I am too used to most of the other arguments around here lately. See Delayed gratification as an example.
