dwm.exe crash when running game
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I recently built a new computer after my old one's power supply died, but tonight I went to run World of Warcraft and the screen went black after a few minutes in the game (though I could still hear the game audio and Windows sounds). I force shut down the computer and tried to run WoW again a few more times, but the same thing happened each time.
I connected my monitor to the integrated graphics and ran WoW again, this time it seemed to work (though the framerate was terrible).
A similar thing happened a few days ago when I was playing a video through the Films & TV Windows 10 app, but it only happened once and I'm not sure if it's the same issue.
I looked in the Event Viewer logs and it seems that dwm.exe is crashing:
Fault bucket 1895486962480874040, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: dwm.exe P2: 10.0.18362.387 P3: 8e064b77 P4: StackHash_7f4f P5: 0.0.0.0 P6: 00000000 P7: e0464645 P8: PCH_EC_FROM_KERNELBASE+0x00000000000FF10F P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2B65.tmp.WERInternalMetadata.xml These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_dwm.exe_62b61aa115cd6065912fc7782076fba880302372_25529819_39bbe390-a1b3-4234-ab19-0d879d755ea5 Analysis symbol: Rechecking for solution: 0 Report Id: bfb6f12b-df52-4a8f-8c78-584844d33228 Report Status: 268435456 Hashed bucket: 8472bb8709b37f44fa4e1f59830e8238 Cab Guid: 0
This is the metadata XML mentioned in the log:
<?xml version="1.0" encoding="UTF-16"?> <WERReportMetadata> <OSVersionInformation> <WindowsNTVersion>10.0</WindowsNTVersion> <Build>18362</Build> <Product>(0x30): Windows 10 Pro</Product> <Edition>Professional</Edition> <BuildString>18362.418.amd64fre.19h1_release.190318-1202</BuildString> <Revision>418</Revision> <Flavor>Multiprocessor Free</Flavor> <Architecture>X64</Architecture> <LCID>1033</LCID> </OSVersionInformation> <ProblemSignatures> <EventType>APPCRASH</EventType> <Parameter0>dwm.exe</Parameter0> <Parameter1>10.0.18362.387</Parameter1> <Parameter2>8e064b77</Parameter2> <Parameter3>StackHash_7f4f</Parameter3> <Parameter4>0.0.0.0</Parameter4> <Parameter5>00000000</Parameter5> <Parameter6>e0464645</Parameter6> <Parameter7>PCH_EC_FROM_KERNELBASE+0x00000000000FF10F</Parameter7> </ProblemSignatures> <DynamicSignatures> <Parameter1>10.0.18362.2.0.0.256.48</Parameter1> <Parameter2>3081</Parameter2> <Parameter22>7f4f</Parameter22> <Parameter23>7f4f3d90dbcb9bd946b480dc62d37386</Parameter23> <Parameter24>66ec</Parameter24> <Parameter25>66ec3fff4cedc205dc86904d4833396d</Parameter25> </DynamicSignatures> <SystemInformation> <MID>2A6EE996-6858-4813-B84B-C5CF6F393A1D</MID> <SystemManufacturer>Micro-Star International Co., Ltd.</SystemManufacturer> <SystemProductName>MS-7B98</SystemProductName> <BIOSVersion>1.60</BIOSVersion> <OSInstallDate>1570374562</OSInstallDate> <OSInstallTime>2019-10-06T15:09:22Z</OSInstallTime> <TimeZoneBias>-10:00</TimeZoneBias> </SystemInformation> <SecureBootState> <UEFISecureBootEnabled>0</UEFISecureBootEnabled> </SecureBootState> <ReportInformation> <Guid>39bbe390-a1b3-4234-ab19-0d879d755ea5</Guid> <CreationTime>2019-10-19T09:50:01Z</CreationTime> </ReportInformation> </WERReportMetadata>
And this is the .wer file mentioned in the log:
Version=1 EventType=APPCRASH EventTime=132159521610683010 ReportType=2 Consent=1 UploadTime=132159561968295707 ReportStatus=268435456 ReportIdentifier=39bbe390-a1b3-4234-ab19-0d879d755ea5 IntegratorReportIdentifier=bfb6f12b-df52-4a8f-8c78-584844d33228 Wow64Host=34404 NsAppName=dwm.exe OriginalFilename=dwm.exe AppSessionGuid=00001c78-0002-000d-72d5-727a6286d501 TargetAppId=W:0000f519feec486de87ed73cb92d3cac802400000000!0000b545ec0b2f9a97cc61668cb81131c90bdeeb8558!dwm.exe TargetAppVer=2045//07//04:10:33:27!213d6!dwm.exe BootId=4294967295 ServiceSplit=4073189793 TargetAsId=497 UserImpactVector=48 IsFatal=1 EtwNonCollectReason=1 Response.BucketId=8472bb8709b37f44fa4e1f59830e8238 Response.BucketTable=4 Response.LegacyBucketId=1895486962480874040 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=dwm.exe Sig[1].Name=Application Version Sig[1].Value=10.0.18362.387 Sig[2].Name=Application Timestamp Sig[2].Value=8e064b77 Sig[3].Name=Fault Module Name Sig[3].Value=StackHash_7f4f Sig[4].Name=Fault Module Version Sig[4].Value=0.0.0.0 Sig[5].Name=Fault Module Timestamp Sig[5].Value=00000000 Sig[6].Name=Exception Code Sig[6].Value=e0464645 Sig[7].Name=Exception Offset Sig[7].Value=PCH_EC_FROM_KERNELBASE+0x00000000000FF10F DynamicSig[1].Name=OS Version DynamicSig[1].Value=10.0.18362.2.0.0.256.48 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=3081 DynamicSig[22].Name=Additional Information 1 DynamicSig[22].Value=7f4f DynamicSig[23].Name=Additional Information 2 DynamicSig[23].Value=7f4f3d90dbcb9bd946b480dc62d37386 DynamicSig[24].Name=Additional Information 3 DynamicSig[24].Value=66ec DynamicSig[25].Name=Additional Information 4 DynamicSig[25].Value=66ec3fff4cedc205dc86904d4833396d UI[2]=C:\Windows\System32\dwm.exe UI[5]=Check online for a solution (recommended) UI[6]=Check for a solution later (recommended) UI[7]=Close UI[8]=Desktop Window Manager stopped working and was closed UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available. UI[10]=&Close LoadedModule[0]=C:\Windows\System32\dwm.exe LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll LoadedModule[4]=C:\Windows\SYSTEM32\apphelp.dll LoadedModule[5]=C:\Windows\System32\ucrtbase.dll LoadedModule[6]=C:\Windows\System32\advapi32.dll LoadedModule[7]=C:\Windows\System32\msvcrt.dll LoadedModule[8]=C:\Windows\System32\sechost.dll LoadedModule[9]=C:\Windows\System32\RPCRT4.dll LoadedModule[10]=C:\Windows\System32\gdi32.dll LoadedModule[11]=C:\Windows\System32\win32u.dll LoadedModule[12]=C:\Windows\SYSTEM32\udwm.dll LoadedModule[13]=C:\Windows\System32\gdi32full.dll LoadedModule[14]=C:\Windows\SYSTEM32\dwmredir.dll LoadedModule[15]=C:\Windows\System32\msvcp_win.dll LoadedModule[16]=C:\Windows\System32\cfgmgr32.dll LoadedModule[17]=C:\Windows\System32\USER32.dll LoadedModule[18]=C:\Windows\System32\combase.dll LoadedModule[19]=C:\Windows\System32\bcryptPrimitives.dll LoadedModule[20]=C:\Windows\System32\dxgi.dll LoadedModule[21]=C:\Windows\System32\dwmcore.dll LoadedModule[22]=C:\Windows\System32\CoreMessaging.dll LoadedModule[23]=C:\Windows\System32\powrprof.dll LoadedModule[24]=C:\Windows\System32\UMPDC.dll LoadedModule[25]=C:\Windows\System32\dcomp.dll LoadedModule[26]=C:\Windows\SYSTEM32\dxcore.dll LoadedModule[27]=C:\Windows\System32\d3d11.dll LoadedModule[28]=C:\Windows\System32\D3DCOMPILER_47.dll LoadedModule[29]=C:\Windows\System32\d2d1.dll LoadedModule[30]=C:\Windows\System32\CRYPTSP.dll LoadedModule[31]=C:\Windows\System32\kernel.appcore.dll LoadedModule[32]=C:\Windows\System32\IMM32.DLL LoadedModule[33]=C:\Windows\system32\uxtheme.dll LoadedModule[34]=C:\Windows\SYSTEM32\dwmghost.dll LoadedModule[35]=C:\Windows\System32\dwmapi.dll LoadedModule[36]=C:\Windows\System32\avrt.dll LoadedModule[37]=C:\Windows\SYSTEM32\ism.dll LoadedModule[38]=C:\Windows\System32\shcore.dll LoadedModule[39]=C:\Windows\System32\bcrypt.dll LoadedModule[40]=C:\Windows\System32\CoreUIComponents.dll LoadedModule[41]=C:\Windows\System32\OLEAUT32.dll LoadedModule[42]=C:\Windows\System32\PROPSYS.dll LoadedModule[43]=C:\Windows\System32\HID.DLL LoadedModule[44]=C:\Windows\System32\NInput.dll LoadedModule[45]=C:\Windows\SYSTEM32\ntmarta.dll LoadedModule[46]=C:\Windows\SYSTEM32\wintypes.dll LoadedModule[47]=C:\Windows\System32\WINSTA.dll LoadedModule[48]=C:\Windows\System32\WindowsCodecs.dll LoadedModule[49]=C:\Windows\System32\clbcatq.dll LoadedModule[50]=C:\Windows\System32\Windows.Gaming.Input.dll LoadedModule[51]=C:\Windows\System32\twinapi.appcore.dll LoadedModule[52]=C:\Windows\System32\RMCLIENT.dll LoadedModule[53]=C:\Windows\System32\UIAnimation.dll LoadedModule[54]=C:\Windows\System32\DispBroker.Desktop.dll LoadedModule[55]=C:\Windows\System32\mscms.dll LoadedModule[56]=C:\Windows\System32\USERENV.dll LoadedModule[57]=C:\Windows\System32\ColorAdapterClient.dll LoadedModule[58]=C:\Windows\System32\profapi.dll LoadedModule[59]=C:\Windows\System32\OneCoreUAPCommonProxyStub.dll LoadedModule[60]=C:\Windows\System32\ActXPrxy.dll LoadedModule[61]=C:\Windows\System32\DispBroker.dll LoadedModule[62]=C:\Windows\System32\crypt32.dll LoadedModule[63]=C:\Windows\System32\MSASN1.dll LoadedModule[64]=C:\Windows\System32\WINTRUST.DLL LoadedModule[65]=C:\Windows\System32\imagehlp.dll LoadedModule[66]=C:\Windows\system32\rsaenh.dll LoadedModule[67]=C:\Windows\System32\CRYPTBASE.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 OsInfo[0].Key=vermaj OsInfo[0].Value=10 OsInfo[1].Key=vermin OsInfo[1].Value=0 OsInfo[2].Key=verbld OsInfo[2].Value=18362 OsInfo[3].Key=ubr OsInfo[3].Value=418 OsInfo[4].Key=versp OsInfo[4].Value=0 OsInfo[5].Key=arch OsInfo[5].Value=9 OsInfo[6].Key=lcid OsInfo[6].Value=1033 OsInfo[7].Key=geoid OsInfo[7].Value=12 OsInfo[8].Key=sku OsInfo[8].Value=48 OsInfo[9].Key=domain OsInfo[9].Value=0 OsInfo[10].Key=prodsuite OsInfo[10].Value=256 OsInfo[11].Key=ntprodtype OsInfo[11].Value=1 OsInfo[12].Key=platid OsInfo[12].Value=10 OsInfo[13].Key=sr OsInfo[13].Value=0 OsInfo[14].Key=tmsi OsInfo[14].Value=18399 OsInfo[15].Key=osinsty OsInfo[15].Value=2 OsInfo[16].Key=iever OsInfo[16].Value=11.418.18362.0-11.0.155 OsInfo[17].Key=portos OsInfo[17].Value=0 OsInfo[18].Key=ram OsInfo[18].Value=32703 OsInfo[19].Key=svolsz OsInfo[19].Value=465 OsInfo[20].Key=wimbt OsInfo[20].Value=0 OsInfo[21].Key=blddt OsInfo[21].Value=190318 OsInfo[22].Key=bldtm OsInfo[22].Value=1202 OsInfo[23].Key=bldbrch OsInfo[23].Value=19h1_release OsInfo[24].Key=bldchk OsInfo[24].Value=0 OsInfo[25].Key=wpvermaj OsInfo[25].Value=0 OsInfo[26].Key=wpvermin OsInfo[26].Value=0 OsInfo[27].Key=wpbuildmaj OsInfo[27].Value=0 OsInfo[28].Key=wpbuildmin OsInfo[28].Value=0 OsInfo[29].Key=osver OsInfo[29].Value=10.0.18362.418.amd64fre.19h1_release.190318-1202 OsInfo[30].Key=buildflightid OsInfo[31].Key=edition OsInfo[31].Value=Professional OsInfo[32].Key=ring OsInfo[32].Value=Retail OsInfo[33].Key=expid OsInfo[34].Key=containerid OsInfo[35].Key=containertype OsInfo[36].Key=edu OsInfo[36].Value=0 File[0].CabName=WERInternalMetadata.xml File[0].Path=WER2B65.tmp.WERInternalMetadata.xml File[0].Flags=327682 File[0].Type=5 File[0].Original.Path=\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2B65.tmp.WERInternalMetadata.xml FriendlyEventName=Stopped working ConsentKey=APPCRASH AppName=Desktop Window Manager AppPath=C:\Windows\System32\dwm.exe NsPartner=windows NsGroup=windows8 ApplicationIdentity=298B2F54CE41C4485497DB41AAC56278 MetadataHash=332060202
It looks like this is usually caused by graphics card/driver issues, so I reinstalled my graphics drivers through GeForce Experience. I also ran
dismandsfcas described in this article, but they didn't report any issues and the crash is still happening.Is my graphics card dying, or is this caused by something else? I wouldn't be surprised if the graphics card was somehow damaged when the old computer's power supply died.
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Are your power supply and cooling sufficient?
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@PleegWat said in dwm.exe crash when running game:
Are your power supply and cooling sufficient?
I believe so, I've got a 650W power supply and the GPU temperature doesn't go above 50°C (usually hanging around 45°C - 47°C). You can see the full parts list here.
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@Choonster said in dwm.exe crash when running game:
@PleegWat said in dwm.exe crash when running game:
Are your power supply and cooling sufficient?
I believe so, I've got a 650W power supply and the GPU temperature doesn't go above 50°C (usually hanging around 45°C - 47°C). You can see the full parts list here.
Actually, I turned on logging in MSI Afterburner and ran WoW to try and trigger the issue again. It looks like the temperatures got up to 64°C/65°C just before the crash.
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@Choonster said in dwm.exe crash when running game:
@Choonster said in dwm.exe crash when running game:
@PleegWat said in dwm.exe crash when running game:
Are your power supply and cooling sufficient?
I believe so, I've got a 650W power supply and the GPU temperature doesn't go above 50°C (usually hanging around 45°C - 47°C). You can see the full parts list here.
Actually, I turned on logging in MSI Afterburner and ran WoW to try and trigger the issue again. It looks like the temperatures got up to 64°C/65°C just before the crash.
That should still be well within the normal operating temperatures of the card, though.
Honestly, I stopped using nVidia cards a few years back because their drivers started having weird crashes in games, sometimes to the point of causing the computer to do the modern equivalent of a bluescreen unless I used specific driver versions (usually not the latest).
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Did you do a clean reinstall of the video drivers?
65°C should be nowhere near problematic for that card.
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@loopback0 said in dwm.exe crash when running game:
Did you do a clean reinstall of the video drivers?
65°C should be nowhere near problematic for that card.
Yes, I tried a clean reinstall of the video drivers.
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Have you tried another game? Or even a benchmark like Unigine Superposition?
It may well be the card if it's the same in other games.
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@loopback0 said in dwm.exe crash when running game:
Have you tried another game? Or even a benchmark like Unigine Superposition?
It may well be the card if it's the same in other games.
I don't have any other games installed, but I ran a benchmark/stress test through MSI Kombustor and got the crash on the second run.
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@Choonster said in dwm.exe crash when running game:
@loopback0 said in dwm.exe crash when running game:
Have you tried another game? Or even a benchmark like Unigine Superposition?
It may well be the card if it's the same in other games.
I don't have any other games installed, but I ran a benchmark/stress test through MSI Kombustor and got the crash on the second run.
I ran Unigine Superposition on 1080p Medium and got the crash on the third or fourth scene.
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So... bad card or bad driver. Could be the card having thermal issues (such as a heatsink coming unstuck inside the card enclosure) or something like that. By far the easiest fix is to buy a new one.
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@dkf said in dwm.exe crash when running game:
By far the easiest fix is to buy a new one.
After disassembling and looking if some cheap thermal compound can solve it, of course, Shirley?
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Try really stressing the card.
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Hello Choonster,
I am experiencing the same problem, can you please tell me how you fixed it ?
Thank you,
Stelian
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@Stelian I ended up buying a new graphics card shortly after posting this thread. I don't think I ever fixed my old one.
