One way to not have to do customer service
-
About two weeks ago, I placed an order at an online store. As of today, I haven’t received it yet, so I thought I’d check the order status, which turns out to have last been updated to “processing” a day after I ordered. Luckily, at the bottom of the order confirmation the webshop had mailed me, it says that in case I have questions, I should reply to that message. Duly done.
Maybe ten, fifteen minutes later I see I have a new message. “Have they gotten back to me already?” I think, and check it out. What I find is a message in my inbox with my own name and address as the sender, and as the actual message, exactly what I’d typed in my reply … Odd.
Right, let’s try that again: select the order confirmation, hit Reply, and … yes, I’m writing a message to myself (again). I hadn’t noticed it before, because hey, if you reply to a message, why would you look at the address it’s going to?
Viewing the order confirmation’s source shows what I suspected and what I’m sure you’ve already guessed: their webshop software puts a
Reply-Toin the message that contains the recipient’s address …!
-
@Gurth
At least all those mails are immediately viewed by someone who knows the case
-
@Gurth said in One way to not have to do customer service:
their webshop software puts a
Reply-Toin the message that contains the recipient’s address …!Interesting variation on
no.reply@domain.com. That way, if you curse them, you end up cursing yourself. Clever!
-
@Zerosquare said in One way to not have to do customer service:
@Gurth said in One way to not have to do customer service:
their webshop software puts a
Reply-Toin the message that contains the recipient’s address …!Interesting variation on
no.reply@domain.com. That way, if you curse them, you end up cursing yourself. Clever!Ah, but think of the average consumer. They'll think the company just cursed them out!
-
@dcon said in One way to not have to do customer service:
think of the average consumer. They'll think
Unlikely
-
@Gurth said in One way to not have to do customer service:
Viewing the order confirmation’s source shows what I suspected and what I’m sure you’ve already guessed: their webshop software puts a
Reply-Toin the message that contains the recipient’s address …!It's obviously correct. You put in an order request, and the web shop's mail is a reply to you.
-
@Luhmann said in One way to not have to do customer service:
At least all those mails are immediately viewed by someone who knows the case
... and that actually cares about the issue.
-
I dunno, might want to do that for programming help mailing list. Rubber ducking by email!
-
@Onyx I've semi-seriously considered having a corporate chat room that's a clone of Dr. Sbaitso for just this purpose.
-
@The_Quiet_One said in One way to not have to do customer service:
@Onyx I've semi-seriously considered having a corporate chat room that's a clone of Dr. Sbaitso for just this purpose.
Has anyone set up a Twitter bot for that yet.
-
@The_Quiet_One said in One way to not have to do customer service:
Dr. Sbaitso
Looks like an
M-x doctorvariant. Oh, of course, someone put one online.
