Actually, it happened at lunch, but I couldn't think of a snappy subject line.
Anyway, working in healthcare, I don't get out much at lunch time, it's cheaper and more convenient to hit the cafeteria and eat at my desk. So, maybe this has been around for a while, and I've just noticed it.
Anyway, due to a WTF of a city ordinance banning drive through lanes in fast-food restaurants, I had to walk in to Carl's Junior. I felt like I was in a scene from Idiocracy. I get into line, and when I get to the counter, I'm greeted by the "Self-Service Kiosk." This is a touch-screen device that allows you to input your order and pay, theoretically without having to interact with an actual human. I must be fairly jaded because that only elicited a shrug and a "well, I guess it had to happen sometime."
Of course, of the two machines, one had a semi-legibly scrawled "Out of Order" sign on it, but even this didn't really surprise me. The WTF to the balls came when I noticed the employee stationed by the "Self-Service Kiosk" whose sole job appeared to be to enter orders. Into the "Self-Service Kiosk". Am I missing something here? As a society, we're too stupid to find the right picture on the glowing screen and push it, and we need a professional to do it for us?
But then, considering the number of orders I've had screwed up over the years by professional pushers of pictogram buttons, maybe I shouldn't be surprised that the layman can't handle it.
Welcome to the Asylum, eh?