Hiya! First time poster here, been reading wtf for a long time thou.. And i have to vent now before as i dont have membership card to Scary Devil Monastery.
Im working on a it consultant company, we have ruffly 250 people working around here and there and our it support team is the shittiest i've ever been in contact with and i've been doing it support myself too - small office and big *nix farms.
So, what is my pain today? Couple of weeks ago i was assigned to internal project to bugfix and upgrade one internal application that was done about couple of years ago. My PM sent a email to it support so that him and me would get a frigin access to the subversion for the project we would be working on.. This happened ruffly 2 weeks ago.
I got email today (ruffly modified because there's this legal d
Hi,
Please see the company policy regarding access right requests:
"All changes to access rights (eg. project folders and version control
systems) must be made through the FART (Foobar Access Request Tool)
system. Other requests will not be processed. You can find more
information about FART in the Knowledge Base."
- Foobar
Oh, we have a knowledge database, so i ask around the office whats the url and people already started to laugh at me. Why? Cow-orker said "yeah, i got similar message that i should look info in the kb but its not accessible from network segment we are on.". Knowing that his machine is in "security restricted environment" as they are working on projects for company X i thought that i might not be so unlucky that my access would be blocked, so i head out to kb.foobar.com and what do i see ?
output of frigin <? phpinfo(); ?> script..
I tried to sniff the fart from the page but didnt find it... WTF!?!
Oh and the other thing..
Around end of January it support sent announcement that our pgp keyserver's host is changing and the new host is yaddayadda.foobar.com. YEY! Finally, i thought. I've been working on this company for 2 years and way back when i was hired i was happy to notice that company has policy to use encryption and signed messages. Too bad i wasnt able to connect to keyserver and thus send my key there or verify any incoming emails without the hassle of acquiring people's public keys manually. So, i send it support a ticket then.. got no reply. And after this new change.. Oh boy! It didnt work, i was so supprised! Obviously i opened a new ticket and been waiting a reply ever since.. 2 years, 2 tickets (and few reminder emails).. not even a single reply.
What else could i tell.. Oh YES! That ultra tight secure network we have in the office. We are actually in a room, isolated from all "non verified" personnel to enter this room by key patch.. This room is also so secure that we had to install shaders to the glass wall so that noone can snoop us. Well, everything is nice and dandy but there was a somewhat small problem last year.. After moving to this ultra secure network, we where also prohibited to access our office printer. I dont even remember anymore how long it was so but finally one pm bought a printer and installed it to the network cuz we just couldnt get access to the proper laser printer.
I'll take a photo some day of the "office server" thats in the cabling cabinet.
Mail server is a joke.. Yesterday i send about 10 emails to my local account as result of testing the app im working on .. arrived 1½ hours later to my inbox.
I have roughly 10x faster internet connection at home...
And today, elevator didnt work .. well, it kinda worked, it just didnt allow us to come to our floor.. I would so love to blame our it support for that too but its not really their fault.. i hope ?