The runtime is very common. Most installers that need the runtime will install it silently, since it's a support component. Just like games that require Direct X generally will package the Direct X installer. Most cases I've seen of the runtime failing install is due to registry "cleaner" and spyware "removal" applications that obliterated important parts of the registry, particularly mucking about in the CLSIDs and file associations. YMMV.
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pytechd
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RE: Norton, C++ and tech support
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RE: Please specify your reason for absence...
When I see drop downs like that, I always look at the source to see what kind of <select> it is. If it's just plain text options (not ID numbers), you can likely enter your own names using an editor (Firebug, for instance).
Change it to <option value="You can't legally ask these questions"> and submit it.