yeah i'd call their outward face people's number, and say how you feel. if that doesn't get a response, leave a message on the VP's voicemail. Be professional about it, and concise. If this happened to me, i'd be liable to jump up anyone's ass in the company that would pick up a phone. It is a huge violation of privacy, and while you'd probably not win anything settlement wise, at least they could reimburse you some other way. I dunno, if it is a bank, a few months of free checking or something, you know? Maybe apply for a job as IT security, too. :-D