Anybody tried to use the clustermuck of a website that is Virgin Atlantic? It is like they are employing one coder to do the entire website update by himself.
If you are a Virgin Flying Club member then most of the flying club information is on the old site, however you can click through to find the contact information and depending if you are on the old or new website you can get a different number on the new website and a proper email address and a different number on the old website.
If you have lots of points then you might want to get a companion flight (a flight for another person on the same flight paid by points) or an upgrade but you need to book a flight with a certain booking class. In the old days you could bring up a flight booker which allowed you to find prices and book flights with those certain booking classes (as Economy had 6 classes, Premium 3 and Upper (First) 2), so you could get your upgrades. It's still there but it no longer works so all links to it have been deleted so now you have to spend at least 45 minutes in a call queue trying to find out days and prices for a flight, which given that there are times where buying extra miles and buying a high class reward flight can be cheaper then booking a qualifying flight and using miles and sometime the lowest fare can be hald the cost of a qualifying fare so rather then spending more and using miles you would get a normal fare instaed. This is something you would spend less time online checking rather then repeating the same information over and over again on the phone for different days.
Virgin have a partnership with Delta, so you get Delta flights in your online searches, however there are still times when getting a Virgin flight out will only give you a Delta return despite there being a Virgin flight available as a return so you have to (and I am sure you can guess) call up the booking centre to find the best flight...
There is still no joined up thinking either, with the Delta alliance it should be a one stop shop to flying anywhere in the states from the UK, except you only get a limited number of routes and connecting flights mean booking through another site... with no proper connection so if your flight is delayed then tough luck. So instead Expedia comes to the rescue allowing you to book flights from say London to Portland, OR rather then the clustermuck that the Virgin site wants you to do....