I returned from vacation today and my network connection was a bit strange, failing at random times. The connection suddenly died and, after checking the usual problems, I called tech support to see if it was a hardware failure. The first WTF was tech support asking me to turn VNC on so they could remotely restore my connection. An hour later the tech called in to see if everything was alright, so far the connection magically ressurrected but while it was going up and down I did a few harmless tests (e.g. ping, tracert) and got a some startling results: in thirty seconds tracert gave me everything from a "hardware failure" message to a perfect connection to our intranet server. While talking to him on the phone he connected via VNC and I showed him the console with my test results. He used the console to do his own tests, also harmless things like, pinging other servers, net use, etc.) until he typed "ipconfig /release". Then he pressed return. Then there was silence on the phone for a couple of minutes, before he said "something happened with my connection and I'll have to go to your place, ok?". The tale ended happily with my computer getting a new network card and the tech not looking up to my eyers again.
Daniel_Yokomizo
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Tech support WTF