@ASheridan said:
As added fun, despite their careful "note" on my account, they still managed to refer to themselves by the wrong company name continually in later conversations, so that note effectively did sod all.
I used to work for support team where all the notes (from all the different departments added over the years) would pop up with essentially a "next" button, like those ones you just keep clicking on during installations when you can't be bothered reading the EULA...