Wow. You know, that's a fantastic way of dealing with things. Like right now I have an incredible urge to hurt someone. That's the way the world works, so I shouldn't fight it, I should just.. give in. Can I hurt you? Folks hurting other folks is the way of the world so why resist it?
Ford has billions of customers. They're closing plants, revamping their factory lines, cutting costs, and more than anything trying to win consumer approval. But wait... because they have billions of customers, they shouldn't worry about whether I'm happy or not, should they?
The local cable company recently had their contract renegotiated. They were in a tough spot because of poor customer service and the enormous number of folks who attended the contract meeting. Their customer service has improved and despite the fact that I'm only one of several hundred thousand, they pay attention to me now. If they don't their contract won't be renewed and they'll be out a ton of money.
Famous Barr stores in St. Louis had tens of thousands of employees and millions of customers. Yet because they didn't care about their customer, they're now owned by the May Company. In five months the St. Louis employee market will be flooded with employees who've been taught that the customer is nothing - ignore them, they don't count! Too bad that lesson is wrong or their employer would still be around.
Linksys used GPL code in their routers. At first they told the folks requesting the source code to get bent. All of those folks should've just taken their just desserts and let it be; the world is at the whim of corporations. Instead they fought and now there's several alternative firmwares for my router that improve it considerably. Foolish people, choosing to fight for what's right.
Treating one customer poorly isn't a horrible thing. Everyone and everything have bad days. But treating them poorly and making it the normal course of business does have an impact and that impact is caused by individuals who are standing up and stating what's wrong, why its wrong, and fighting to be treated with respect.
Your attitude is what's wrong with the world today. If you're so in love with corporate life, great, but don't try to pass it off as "the only way." Maybe it's the only way because you can't see any other way - but that's your lack of vision, not mine.