Abuse? Hah! We don't care what our customers get up to...


  • Discourse touched me in a no-no place

    Fscking idiot ISPs.... Hopefully self explanatory:

    From: Me
    To: support@ecatel.info
    Date: Thu, 2 Jul 2015 09:38:15 +0100
    Subject: Re: [#949135] Abuse: Attempted scanning for vulnerabilities from your user [93.174.93.146]
    
    On Thu, Jul 2, 2015 at 9:17 AM, <abuse@ecatel.net> wrote:
    
    > Hello,
    >
    > Thank you for contacting abuse@ecatel.net
    >
    > Please be aware Ecatel is an Internet Service Provider, providing internet
    > access and bandwidth by means of dedicated servers..
    >
    > We are not a hosting provider and, we do not control the servers of our
    > customers.
    >
    > All dedicated servers are UNMANAGED, therefore the content on each server
    > is
    > not under our control.
    >
    > Ecatel does not offer any domain registration and/or hosting services.
    >
    > To open a ticket, please use the Notice & Takedown form  which is located
    > on
    > our website at:
    >
    > http://www.ecatel.net/ntd.php
    >
    > Thank you!
    >
    > Ecatel abuse department.
    >
    >
    
    
    Then please change the whois record for your netblock(s) to provide an
    abuse email contact that *can *actually deal with network abuse from your
    downstream customers. Time consuming forms that give the impression that
    nothing will be done anyway are not an acceptable form of requiring abuse
    reports. Imagine if every network provider started doing that with their
    own unique method of reporting.
    
    ===
    
    % This is the RIPE Database query service.
    % The objects are in RPSL format.
    %
    % The RIPE Database is subject to Terms and Conditions.
    % See http://www.ripe.net/db/support/db-terms-conditions.pdf
    
    % Note: this output has been filtered.
    %       To receive output for a database update, use the "-B" flag.
    
    % Information related to '93.174.93.0 - 93.174.93.255'
    
    % Abuse contact for '93.174.93.0 - 93.174.93.255' is 'abuse@ecatel.net'
    
    inetnum:        93.174.93.0 - 93.174.93.255
    netname:        NL-ECATEL
    descr:          ECATEL LTD
    descr:          Dedicated servers
    descr:          http://www.ecatel.net/
    country:        NL
    admin-c:        EL25-RIPE
    tech-c:         EL25-RIPE
    status:         ASSIGNED PA
    mnt-by:         ECATEL-MNT
    mnt-lower:      ECATEL-MNT
    mnt-routes:     ECATEL-MNT
    created:        2008-06-29T21:36:16Z
    last-modified:  2009-08-12T21:40:51Z
    source:         RIPE # Filtered
    
    role:           Ecatel LTD
    address:        P.O.Box  19533
    address:        2521 CA The Hague
    address:        Netherlands
    abuse-mailbox:  abuse@ecatel.info
    remarks:        ----------------------------------------------------
    remarks:        ECATEL LTD
    *remarks:        Dedicated and Co-location hosting services*
    remarks:        ----------------------------------------------------
    *remarks:        for abuse complaints : abuse@ecatel.info
    <abuse@ecatel.info>*
    remarks:        for any other questions : info@ecatel.info
    remarks:        ----------------------------------------------------
    admin-c:        EL25-RIPE
    tech-c:         EL25-RIPE
    nic-hdl:        EL25-RIPE
    mnt-by:         ECATEL-MNT
    created:        2006-07-14T17:18:00Z
    last-modified:  2013-02-01T00:20:54Z
    source:         RIPE # Filtered
    
    % Information related to '93.174.88.0/21AS29073'
    
    route:          93.174.88.0/21
    descr:          AS29073, Route object
    origin:         AS29073
    mnt-by:         ECATEL-MNT
    created:        2008-06-20T15:33:47Z
    last-modified:  2008-06-20T15:33:47Z
    source:         RIPE # Filtered
    
    % This query was served by the RIPE Database Query Service version 1.79.2
    (DB-2)
    
    
    ===
    
    And just because you don't "control the servers of your customers" does not
    mean you don't control their connection to allow them to abuse others on
    the internet.
    
    
    
    
    -- 
    PJH
    


  • Please forward this cluebat to your customer not before cutting them off.


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