Long battery name
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I'm glad the Xfce power manager actually found a sufficently explicit name for my notebook's battery, so I won't confuse it with any of its other 0 batteries.
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Reminds me of our new help desk system, where we get tickets that usually have a line like this:
System/Application Involved: d56067d2-6ed0-4107-902b-fb1817b23ece
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Is there anywhere that you can use the GUID for a look up?
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No, but if you use the web interface, the application is displayed correctly. The emails so far are 99% useless.
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Sounds like they aren't translating from ID to name in all the places then.
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My company hired contract workers to work with consultants that customize another company's "help desk" app that has an "add to cart" button for feature requests. I have very low expectations for this system.
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Whaaaaaaaat?!
Exactly. It'd make more sense if they were trying to modify a shopping cart system to work as a help desk. Even using a forum as a bug tracker would make more sense than this system.
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It's cool that you make them pay to make feature requests, though.
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Our enterprisey helldesk system has a shopping cart for certain ticket types ('service requests', which are canonically "I need x hardware or x software" but has grown to things like "I need an exemption to this policy" and "I need permission to y")
There are also "incidents" (which are just what you'd think they are), "change requests" (which are change management documents), "project requests" (which are change requests and anything vaguely of the 'asking somebody to do something' variety), and another kind of project request (which is "I need money for x").
Perhaps they are emulating that, but doing it wrong?
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Yeah, I think we're using the same one.
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Oh, you guys use the joy that is [url=http://www8.hp.com/us/en/software-solutions/service-manager-service-desk/]HP Service Manager[/url] too?
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We actually dumped HPSM.
We moved to ServiceNow. I think we set it up to emulate the HP workflows, though.
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We actually dumped HPSM.
We moved to ServiceNow. I think we set it up to emulate the HP workflows, though.
I KNEW THAT WE WERE USING THE SAME ONE
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I think we set it up to emulate the HP workflows, though.
That's some seriously-Stockholm-Syndrome-sounding bad juju right there.
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So, what industry are you in?
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Healthcare, not surprisingly.
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I'm in healthcare communications...
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So you understand why a system like that could be implemented. Stupid FDA/e-sig/approvals/whatever.
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I hope this ends with you two realizing you always hated eachother IRL.
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I hope this ends with you two realizing you always hated eachother IRL.
Why would we? We have a common enemy.
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It feels very enterprisey.
We aren't directly regulated aside from sox and stuff like that, so ours is mostly just because it fits a company of this size
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Because you didn't know that you knew eachother IRL.
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Yeah, we have stuff like GxP, but the change was a huge step back. Basically, anyone other than the top brass was out-right screwed by how bad Service Now is set up in our instance.
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Because you didn't know that you knew eachother IRL.
I work in healthcare non-communications, and I'm pretty sure that @Weng is a couple of timezones away.
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Booooooooooooring!
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Fun fact: one of the employees at my company setting up this hell-hole of a system is named "Weng"
Definitely not an IT person, though. They work on the business side.
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Why would we? We have a common enemy.
Because it would be funny, obviously.
In 2003-5 I worked for two different places with another consultant. We figured out that we were both consultants at a third place in the late 90s, although we never ran across each other at that time.
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We aren't directly regulated aside from sox
I worked for a company loosely in the healthcare industry and--I think I've mentioned this--they were sold, and one of the criteria, although I don't know how important it was, was that the buyer not be an American company so they could get out from under Sox.
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Hmmm. I wonder how many of the users here are former employees of my company.
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Not me, though I got a recruitment email today for a four-month contract in the healthcare industry. They seemed to want some kind of desperate, masochistic god to come work under their Lead Developer and System Administrator (apparently one person?).
While I'm sure the story would go well here, I'm a noob - but even if I qualified, I've hung out here enough.
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The sun never sets on my corporations empire.
Literally.
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it's a Dyson sphere of stupidity
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The sun never sets on my corporations empire.
Literally.
It's all underground so you're kept in eternal night (like the orcs in tLotR)?
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It's all underground so you're kept in eternal night (like the orcs in tLotR)?
Development anyway.Though we were just looking at a really neat west-coast-esque piece of surface real estate. Last occupant was a trendy Web company. They left all their funky furniture and toys. It's a converted warehouse, natch.
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It works fine here:
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It works fine here
What do you get when you select Power Settings? In my case, it displays a "Model" and "Vendor", which are apparently used to name the battery:
It's strange that both Vendor and Model get the same weird 26-character suffix...
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It's a Ringworld of Retardation
We have a feedback meeting today on it, I'm definitely using that term.
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We have a feedback meeting today on it, I'm definitely using that term.
Meeting was postponed until next week, I guess that this will have to wait...
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Sorry, but I don't have that "Devices" tab
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another company's "help desk" app that has an "add to cart" button
+1
I wonder if we can have this for database access requests. db_datareader is the standard. Add db_datawriter for only $4.99.... db_owner for $9.99... and sysadmin on the instance for only $19.99
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+1
I wonder if we can have this for database access requests. db_datareader is the standard. Add db_datawriter for only $4.99.... db_owner for $9.99... and sysadmin on the instance for only $19.99
Free-mium databases? The evil ideas thread is that way.
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Ugh, our company switched to ServiceNow to replace our help ticket tracker (we used helpzilla) and it has sucked on so many levels.
It started with people not being able to search for similar tickets. So if you want to report an outage there ends up being 100 tickets that are tracked as "affects 1 person, we'll look at it by tomorrow".
They still call it a success because the helldesk people meet their SLA (because they are all skewed now).
I could hardly imagine a worse system than that. Fuck, discourse as a help ticket system would work loads better.
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Ugh, our company switched to ServiceNow to replace our help ticket tracker (we used helpzilla) and it has sucked on so many levels.
It started with people not being able to search for similar tickets. So if you want to report an outage there ends up being 100 tickets that are tracked as "affects 1 person, we'll look at it by tomorrow".
They still call it a success because the helldesk people meet their SLA (because they are all skewed now).
I could hardly imagine a worse system than that. Fuck, discourse as a help ticket system would work loads better.So glad that I'm not the only one that hates this system. It's gotten better as I've gotten more used to it, but most of my day is spent working around its shortcomings.
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It's gotten better as I've gotten more used to it
Or perhaps you've just gotten inured to it.
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Or perhaps you've just gotten inured to it.
It's really separating out what can't be fixed versus what I can configure to work better. The quick timeout issue that I was having was resolved by setting the main dashboard page up to show what I need, and refresh every 5 minutes (so far, that's the only page that I've found that can have an auto refresh). If my settings were reset, I would be back to square one with my hatred.
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so far, that's the only page that I've found that can have an auto refresh
I wonder if that userscript thing I hear people talking about but am too lazy to investigate would improve the situation.