About three months back the company that runs my HSA stopped accepting SSO from my health insurer and said "everyone now has to register directly on our website. Fine. So I go to register.
The first page takes the last name, street address, postal code, last 4 digits of SSN, and date of birth. The second takes the last 8 digits of the debit card they issued me. So far, so good.
The third page asks me to select a username, password (at least 7 characters, at least one digit, at least one letter, no specials, cannot contain userid) entered twice, security question and answer, enter email address, checkbox to accept terms and conditions, initial to agree to something-or-other, and the submit button highlights.
Click the button...and I get the third page again, with some fields no longer filled in. No error message anywhere on the page. Fill data in again and the submit button now stays disabled.
I try another browser: same thing.
I try the "Forgot your username" procedure. It sends me email with "Your username is: 24214b82-179f-4f9b-abb6-e4d42a7a0744".
Wait until I have time to call customer support during business hours. Eventually get a human. "You know, you can access your account online at..." "Well, apparently not—that's why I'm calling." Agent complements me on the specificity of my problem report and opens a "referral". No, they don't have a ticket id to give me. Wait three to five business days and try again.
Weeks later, same problem. Again I find time to call. This time the agent says they'll try a "manual registration". They take a callback number and say someone will call me in three to five business days.
Weeks later, no callback, same problem. Again call. Agent sees the previous referral, but no response. Agent opens another referral.
A few days later, I get a callback, which goes to voicemail. I call in. Same problem. Agent asks me to shorten my password to eight characters. That works.