I saw this happen a couple of years ago with Charter Cable (now SuddenLink). I had purposely given them a Windoze box to configure as I knew my Linux systems would be way over their heads (and there was no way I was letting them loose on the Linux boxen anyway) and had exactly the same static/dhcp conversation with them. I ended up having to show them how to change it...
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OzzDen
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RE: Of Internet Installation Technicians and Cell Phones