@pie_flavor said in Samsung, bunch of *****:
OnePlus, on the other hand, delivers.
I was naive and felt that same way with my OnePlus 5 as well.
Then came the Bluetooth problems.
Then came the camera oil painting effect.
I was going back and forth with their support for five months with the Bluetooth problems, sending them debug log, until I finally decided to get me an RMA to replace or repair my phone, and then came the real fun time.
First, my order history kept disappearing from their site in the evening and reappearing in the morning, so it was hard to actually submit the RMA request in the first place.
The RMA was approved quickly and I was told I'd be getting a separate email with the shipping label.
Cut to one month later, with me telling them every few days "Hey, I haven't received the label yet. Yes, I checked my spam folder." and their response alternating between "We'll check and get back to you" or "Oh, you haven't received it yet?".
Never ended up getting the label, switched to a different phone instead and now I take every opportunity to complain about OnePlus and their complete and utter lack of support