I'm confused.. is this in regards to Oracle's Unbreakable Linux Network? Our company is about to make the switch to this from Red Hat's support. Reason? Price. With luck, Oracle won't jack the price up in a few years. And since our Linux boxes are used for Oracle only, seems like it should be good to let Oracle do the support on them. Has anyone here made the switch? Any bad experiences with it?
As for support, I've been very pleased with Oracle's support via Metalink. Sure, it can be a bitch to find what I want, but if I put in a tar, I usually get support very quickly. Maybe I'm just lucky.