As I'm sure is the case for many people here, I'm the one in the neighbourhood who gets bugged when stuff breaks.
A few years ago, my brother contacted me with a rather silly statement.
"Wouter, the Internet is down! And MSN doesn't work anymore, either!"
Hmm.
Turned out that to him, "The Internet" equaled "the world wide web", things you see through your browser. Everything else -- "msn", "emails", whatever -- would get from one computer to the other by sheer magic, I guess.
Took me a while to explain that one.