@Aaron said:
Meh.
TRWTF is that there are still businesses who think it's ever an acceptable solution to tell users to "re-install Windows". Don't blame me for your buggy software, and don't blame Microsoft either. It's your fault, and expecting me to waste several hours of my time on what amounts to nothing more than a shot in the dark makes me want to punch you in the face. You sold me the product, now do your job and support it. Stop wasting my time.
Yes because Microsoft is flawless. All software works properly in a Windows environment at all times and differences in updates, critical patches or version numbers never breaks anything. Not to mention that other software/utilities the user is also running are additionally flawless, particularly if they're mentioned somewhere on the ivory tower of microsoft.com.
Er wait... why am I being sarcastic? I agree completely with you that "re-install Windows" shouldn't be the default answer or one of the first steps in support proceedures. It's somewhere in the land if "if all else fails and you really need this to work..."
But yeah, I have both sides of the coin... I own applications that suck but I'm forced to use them... and I own applications that suck only because something else in Windows that probably shouldn't cause a problem, does. And I own applications that suck because I haven't installed every single recommended update for one reason or another.