I'm a student worker at my uni, and, as it happens, the data recovery 'specialist' for On Site Support. I tend to use dd_rescue on Linux or OS X to create an image of the drive, then dump it back to a known good drive, then run GetDataBack for NTFS or FAT32 and Data Rescue II for HFS+ (OS X partitions).
smitty1smitty
@smitty1smitty
Best posts made by smitty1smitty
Latest posts made by smitty1smitty
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RE: Data Recovery.
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RE: Are you artistic or logic?
When I first looked it spun counter-clockwise, then I made it spin clockwise, and I had trouble convincing myself that it was ever spinning counter-clockwise. Of course, it's 1 am.
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RE: Well, you got the e-mail to yourself, so everything is PERFECT!
Well, this is one customer that it has cost them.
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RE: Well, you got the e-mail to yourself, so everything is PERFECT!
UPDATE: I got an email saying that the message was delayed at my university account. No-one else has ever recieved this message when e-mailing him. He called SBC/Yahoo back and they again told him to go pound sand. Comcast is due out in about 10 days.
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Well, you got the e-mail to yourself, so everything is PERFECT!
I called SBC/ATT/Yahoo/CheezyPoof customer care today in the hopes of resolving a problem for a family friend. He is a DSL customer who wanted a bit more speed. Several months ago, he ordered the upgraded, high-speed DSL package so that he could download the rather large drawings and things that are so important to his buisness. Three weeks ago, his DSL modem was having problems, so he called out an SBC technician. The technician discovered a few issues. First, the modem was dead. Second, my friend's account had never properly been activated, so he had no username and password for SBC e-mail. Third, while my friend had been paying for the so-called high-speed DSL service for months, SBC had never actually made the changes required to give him the extra kick of speed. Having solved these three issues, he went on his merry way. My friend hadn't noticed the lack of the login, because he was using a free Yahoo e-mail account to get e-mail. Then, a few weeks ago, he noticed a problem. He wasn't getting all of his e-mails. He suspected the repair was at fault, and called me over to take a look. First, he showed me his free yahoo account. 'This E-Mail was sent to me a week ago, twice. The first one didn't make it. The second one did. That E-Mail there showed up yesterday, but it showed up a page back on the webmail, with a date from a week and a half ago. These guys tried e-mailing this to me directly through yahoo, and it failed. I had them try through my website, and the E-Mail was forwarded from it to me, and that worked fine.'
Having seen all this, I assumed that the free yahoo account was to blame. I decided to try to move him onto the SBC/Yahoo DSL account instead of the free Yahoo account. I configured the pop and smtp servers as I was supposed instructed. I fixed the problem with the username not having @sbcglobal at the end. I sent test e-mails. Everything was great, until I tried sending from my comcast E-Mail account. I sent a message. It didn't show up. I sent a message from my gmail account. It didn't show up. I sent a message from my university computer account. It DID show up. I sent a message TO my comcast account. It showed up. I replied to the message to my comcast account. My first message showed up. I sent another message from my account. It didn't show up. SBC sent test E-Mails from their accounts, and from a private yahoo account. They both showed up. Suddenly, twenty minutes later, my second comcast e-mail showed up, followed by the second message I sent. I tried sending e-mail from my student account to comcast, my comcast account to gmail, and various other things, all with a response of about two seconds. I sent e-mail to the sbcglobal account, and about 30% of the messages arrived. I scratched my head. The customer care person scratched hers. I was then upgraded to LEVEL TWO tech support.
A new flurry of test E-Mails from SBC and Yahoo were sent. All arrived. My comcast E-Mails showed up randomly, and out of order, if they showed up at all. Nothing from gmail ever arrived at the SBC account. Any message sent anywhere but the SBC account made it to its destination in less than 10 seconds. No 'unable to deliver' messages arrived at any of the accounts. The technician came up with this: "Ok, have you tried sending a message to yourself? Ok, do that." the message arrives immediately. "Well, the servers have little or no latency, and are clearly working since you got the message. Obviously your messages are getting stuck somewhere between the servers, somewhere out in cyberspace." I insisted on doing more checking and digging. "Well, without a bounce message or something (E-Mail undeliverable) we can't really do any more troubleshooting. I can try to bump you to the next level of support. Let me check." (5 minutes of hold) "Yeah, the yahoo guys say that without a bounced message, they really can't do anything. Honestly I don't think this is a problem on our end. I mean, you can send and receive messages!" My arguments that I wasn't getting ALL of my messages fell on deaf ears. My arguments about the fact that literally every other E-Mail service got the messages from server to server in less than 10 seconds fell on deaf ears. My argument that the problem was affecting both the free yahoo mail account and the SBC/Yahoo account fell on deaf ears. My friend got on the phone and tried to explain how this problem was affecting his ability to do buisness, which was the point of having the account and the upgraded DSL in the first place. The response was the same brush-off and stonewall. "Clearly the messages are getting trapped in cyberspace somewhere. That's not our servers. There's nothing we can do. It's not our issue."
Postal Service: "It's not our fault if your mail keeps fluttering out of the back of the truck! If your bill collectors want you to pay, they'll send it again! Or call you!"
Phone Service: "So 50% of the people that call your house get redirected to a payphone in Queens! That's not our problem!"
My friend will be moving his high speed internet to Comcast in the next few days, and sending a rather polite letter to SBC. This letter will kindly ask them to waive the cancellation charge as they have, so far, charged him for a service without actually providing it, failed to properly set up his account, failed to succesfully handle his e-mail, and failed to give a damn about his problem.
It makes me wonder though, will anyone at SBC/Yahoo capable of fixing this problem ever hear about it? I mean, the E-Mails are probably getting dropped!