" It is not only pensioners, it is for all Social Security claimants, including those working on low pay who need Housing Benefit in order to pay their rent. The idea apparently is that soon everyone who claims social security will HAVE to do it online. "
Aye, bear in mind, they're closing most of the libraries where you could apply online if you didn't have a 'pute. And if you can't you have to 'phone a pay for line. I know one person who was on hold for over 10 minutes and ran out of credit (I'd put a tenner on her 'phone for her that day) just waiting to connect. Another couple I know had no library or benefit office within 10 miles - the nearest library and office to where they lived are now being closed.