To shadowman... Yes, she was trying to log into a separate machine which we had to set up for her - specifically to use our website. Why? Because that's what she was used to when it was a desktop application, and she didn't want to (or wasn't capable of) learning something new. In fact, we had to create a shortcut on the desktop which would execute a VBScript which would open the browser and automatically log her into the website.
Any time there is any sort of technical problem, we get a call from her. Windows just crashed? We get a call. Internet's down? Yep, we get a call. We just run a website, but to her we are the embodiment of all things technical.
mrclennon
@mrclennon
0
Reputation
2
Posts
21
Profile views
0
Followers
0
Following
Best posts made by mrclennon
This user hasn't posted anything yet.
Latest posts made by mrclennon
-
RE: Deleting the Alternate Control
-
Deleting the Alternate Control
I am the Project Coordinator for a website. One of our clients was having trouble logging in, because she said she had entered the wrong password too many times. Our site doesn't implement a lockout policy like this, so I wasn't sure what to tell her. I asked her to walk me through what she was doing, step by step.
Client: "I delete the alternate control, enter my password, then press enter. Then it tells me that my account is locked out."
Me: "What was that first step again?"
Client: "Which one?"
Me: "What exactly are you deleting? I don't understand."
Client: "I press the delete key, then the alternate key, then the control key."