@belgariontheking said:
In all fairness, why didn't the client say anything to the secretary? Presumably, they were waiting in the same room where she was during that hour. Or the senior partner could have waited only 15 minutes before walking to the front desk.
The secretary is stupid, but they shouldn't have lost the sale.
Actually, the clients wait in the meeting room on the ground floor, and the secretary was at her desk on the first floor. The problem at our office is that it is an old house converted to an office. There is no front desk. And even if clients said they were meeting the senior partner, the secretary believed she didn't have to tell him because he heard the doorbell ring.
Fortunately we have clients who don't leave us for such a thing. But it doesn't do our image any good.