telstra is crap because they are allowed to be. Australia has a population of about 96, so there is really no competition.
Their market share is rapidly diminishing as are their clients, and as new technology comes online that unhitch consumers from telstra, telstra's offering just gets worse because they need to make up the revenue shortfall.
Today telstra announced that 300 tech jobs will go. The government with more than a little help from Sol and Ziggy has turned this once excellent company into the shit sandwich it is today.