I work for our Network Acces and Security division of our smaller company and one of my responsibilities is VPN.
The other day I got a call that went from a user stating that their VPN was not working. I looked at their password and all was well there, it hadn't expired. Our VPN concentrators were all up and running so that wasn't the issue. I decided to ask a few questions.
ME: "Ok, the VPN end of the world looks good on my end, let's see if perhaps there is an issue with your end of the world, how is your PC doing"
USER: "The PC seems to be running fine"
ME: "Great, can you connect to the internet?"
USER: "No, my internet connection is down, I already have a call into my ISP to get that fixed"
ME: "Um, you know you need an internet connection to VPN in to work don't you?"
USER: "Yes"
ME: "Then why did you call me, there is nothing I can do to help!"
USER: "Um, well, how long do I have to wait before I have to come in to work"
It's a wonder we hire these people at a software company!