Periodically I would no longer have internet service (tv would still work fine). After a call to tech support, a technician was sent out. Hooray! I've got internet service again. This cycle repeated, and on the 3rd attempt I asked the technician what was the problem? His answer: Periodically a Comcast van would roam the neighborhood and check all the wiring and "tighten up the neighborhood" (his exact words). They would install filters on wires to homes that did not subscribe to internet (apparently keeping the signal clearer). And the technician then said that since the wire going to my house was unlabeled, they routinely put a filter on the wire which would stop internet signals from working... You would have thought that after a couple of calls they would have labeled the wire going to my house? I asked him to label the wire and he said he didn't have any labels (they use these fancy plasticized ones).
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RE: Comcast verses Mother Nature.