I'm "Jack", who works with "Sam" on some software. "Alex" is the son of
the boss and does a lot of testing. "Mick" is a sales force / team
manager who does the (much needed) interface with the boss.
We have an application that does work for smaller insurance companies.
It's a pair of Windows apps that work with a SQL Server back end and
manage policy processing, rating, claims, and accounting for these
Being modern companies, these folks want the software to work "on the
web". Not an unreasonable thing to ask, but with a staff of two
programmers, not realistic to develop, test, maintain, debug, deploy,
troubleshoot and sell, then tack on "web front end". Since the
competition "does the web" by installing a terminal server, it was
thought that a terminal server would work well here as well. But we
had to add "hooks" to keep agents from doing nefarious things, like
actually selling business without the company's approval.
Now, throwing new things on a working build is generally a bad idea, so it was decided to do the work on the current "development" build. A decidedly unstable version of the software that requires extensive database modification to even work. Hey, new features required new data structures, right? Besides, this won't ever go to production without testing, right? Alex will get to look at it, won't he? Wrong. Gotta go, gotta go, gotta go go go! Put it in right now. So the Dev build was put on their terminal server. The dev modifications were put on their database (with NO BACKUP). The new stuff worked (kind of)
So I came in this morning and Mick says that Dirk (the customer that wants the "web front end") called and the
current production software won't work. Can't create quotes, can't renew policies, can't
do much of anything. Why did you break my stuff? Well, Sam did the
actual work so when Sam comes in, he gets the task of actually fixing
the stuff that won't work. Jack helps out as much as possible and 3 hours later the customer is running again.
The best part? Jack got to tell Mick "I told you so!"