A client of our company was having trouble logging into our custom-build client extranet website.
After finding no errors in the logs, first I asked the client to upgrade from IE6 to IE8.
However, I was pretty confident that the client was typing the password wrong, so I asked if the user was typing a "1" instead of a "!" in the password, I received the following reply:
"I up graded but then it didn’t work
I tried to copy & paste and it worked
It is font sensitive also"
I replied, assuring the client that the username and password is not font-sensitive. Then I received the following reply:
"it has to be i typed in the username and password soooo many times and it did not work but the cut and paste did??? Any idea why? (just for my own intrest)"