Everyone; until when, are we going to take this! Everybody thinks they can step on us, mostly because most of us let them get away with it.
Teach them how important we are, change providers, and drop Brighthouse like a brick.
This happened last January, half of the users did not get credit for the outage; they take email addresses that have being used for over 10 yrs (since Time Warner was in town) with no logical explanation, reassigning them to new Customers/users, exposing any personal and confidential information we may get via email, and when we inquire why?, they tell us to go and get a Google account to avoid this from happening.
Now, again we have to put up with them blaming us and our home networks for the issues, just because they cannot admit they screw up? Are we going to keep letting them get away with this? Again?
Came on, this is America, the land of the people; drop them (I did) and show them, they cannot treat us this way. Drop them so that “The customer is always right” comes back.
Drop them so services can improve, drop them so they can realized their pay check comes from us.