I'm a customer of theirs (as of about two weeks ago). I saw the charge hit our account this morning, and by early afternoon I had received an email from them sincerely apologizing.
I replied back with a link to the "Leaning towards A" posting, saying they should lean towards B.
Hey, we all make mistakes. Just some of us make them in spectacular ways. As my favorite Demotivator poster says - "Sometimes the purpose of your life is to serve as a warning to others"