@dfdub said in GitHub sued in class-action lawsuit for "supporting hacking":
Because apparently, using the keypad for that was not considered a better option for some reason.
I would imagine the logic is that it's pretty easy to automate (i.e. spam) the "manual fallback" process if it relies solely on DTMF tones (e.g. using an old 14.4k modem) and somewhat more difficult (but not impossible) to use a TTS engine to automatically block/hold amounts from a large number of cards. Also, at least Visa then have a recording of the supposed employee's voice to play back in case of dispute.