@KenW said:
@dlikhten said:
The point is: Apple is breaching contract.
1) Apple is refusing to repair his computer during an acceptable time
2) Apple is only willing to repair during his work time, which means that HE will loose money for trying to repair an apple computer.
He has every right to sue apple to do the following:
1) Repair the computer at his convenience + compensate for time spent
2) Compensate for time spent on lawsute AND compensate for lost work time.
Remember its cheaper to send a repair dude to your house and repair the dvd than it is to go though a lawsute, even against you and you alone. What... 100 bucks spent vs 1000? As a corporation they would be inclined for the former. They just want to discourage you from doing anything.
Are you really this dumb? Apple has no obligation to meet YOUR schedule. Their obligation is to repair the product while it's under warranty, period. If you choose not to avail yourself of that repair, that's your choice (and your loss).
Try this the next time your car needs work: Call the nearest dealership, and tell them that you're only available between 10:00PM and midnight, because of your work and family schedules. Tell them you want them to stay open to fix your car during those hours or you'll sue.
When they finish laughing, and have had time to share the story with all of the other people who work there so that they can have a good laugh as well, call back and make an appointment during their regular business hours to have the work done, or make arrangements to drop it off the night before so they can do the work the next day during regular business hours.
People like you are what make the courts so crowded with BS lawsuits. You know, like the woman who won the suit against McDonald's because she was stupid enough to put a scalding hot cup of coffee against her crotch and got burned? Or the moronic judge in DC who filed suit against the dry cleaner for multi-millions of dollars because they didn't get his trousers done on time? You fit well with them.
Ok...
Lets look at a different company... Lets say Dell...
I bought a Dell laptop. Something went wrong, I contact support and after 10 minutes they decide that the motherboard needs to be replaced. They gave me a couple of options:
1) They send me parts, and I do it myself.
2) They send a guy to do it, but I need an appointment during my work time.
3) I send them laptop and they fix it.
I explored all choises, looked at assembly instructions, didn't feel like going through the pains of (1).
(2) was out of the question.
I did option 3. In 5 days after replying to that email I had my fixed laptop delivered to me.
Then problem persisted, turns out my battery circuitry went bad. No problem they sent me a new battery, I sent them the old one. This was overnight delivery from them. No cost to me, a happy customer, and will do business with them again.
Thats good business... with Apple I wonder if recurring customers exist...