@russ0519 said:
Dell has been good, but the quality of support has been slowly sliding. For example, I can no longer for the life of me download drivers to Dell 1815DN. The only thing that seems to be available is the management pack for System Center.
I did have a support call with dell about 6 months ago. The mouse wasn't working and when we ran diagnostic tools it failed the hard drive, but not the touchpad. When I told dell they told me that this is sometimes a windows problem and to do a system restore. Not only is this not true since the touchpad wasn't working in diagnostic tools, but doing a system restore would obviously delete any user data on the system. Dell didn't want at all about that, and I really worry about less knowledgeable users who will lose everything.
Dell support has been crap for years, at least on the consumer side. Their support script is 1) get customer name, address and service tag number, 2) transfer them to someone else who will ask for all the same information, 3) tell them to reboot, 4) if that doesn't work, tell them to reinstall Windows.
@morbiuswilters said:
However, their business laptops
(specifically Latitude and Precision) are still very nice and easy to
open. I think the Precisions even have a tool-less hard drive caddy.
Agreed. I've had several Latitudes and never had a problem with any of them. They're built with good quality components and well designed, so they won't crap out 2 weeks after the warranty runs out like the Inspirons.