Software support technician with occasional scripty customisation.
Works with engraving machines and lasers.
Swann Security acknowledges it sent clips from inside a family's home to the wrong person's app.
@blakeyrat said in SQL silly database:
@ben_warre Ok well do what you do, you know my opinion on the matter.
I'll put $50 on "2 years from this day, the move to MS Dynamics hasn't yet happened" though. These guys haven't fixed their shit since 2003, what makes you think it'll happen now? Hah.
Blakey would be satisfied to know that the move hasn't happened yet...
I can't find this fact documented by googling, but it certainly seems that after the 1000th iframe on my page, it doesn't bother displaying the rest.
Hi All
A client of mine wishes to use a font I recommended on their website and they'd like to be legal.
The font was licensed as free for personal use but contact the author for commercial use.
The author died in 2017.
Any ideas?
Font is England Hand DB.
Took a few days to read all that. Thanks guys.
Can't wait for my $14000.
Considering some online game money has really world worth, maybe @initiativeq should consider writing a MMPORG to go with it.
Hey All,
I work in support. I support one piece of software (6 historical versions, mostly similar).
The software drives engraving machines.
I am currently the only expert on the software and connections to the machines.
It's time to shift departments and train someone else.
I'd like to try and create an app or document much like a phone support script, which could present questions to ask and then further questions, until providing things to try to resolve the issue.
I'm struggling to find either the right keywords to google, or any real options.
What exists?
My info may be out of date:
AMD Shipping Free APUs to Customers to Address Firmware Update Issue
It's not unusual for new CPUs to require UEFI/BIOS updates in order to function properly, but AMD's solution to this issue is some next-level-excellent customer service.
But I believe AMD will send you one if you ask them.
Wouldn't it be nice to play your games whilst listening to Kenny G though? You'd need a mixer.
Edit for spelling
@skotl said in Troubleshooting Trees:
Forgive me, but it sounds like you'd spend way more time learning and configuring the workflows than you would just writing the documentation.
Have you looked at Confluence? If you don't already have it (and the target audience is ten people or less) then it's a bargaintastic $10 a month, and it's very easy to get a navigable doc set up and running pretty quickly.
It's not documentation we lack. The the means to tell a non expert which document is relevant.
Here's an example...
In versions 5 to 7, it's possible for one of the config files to become corrupt. The developers couldn't find out why.
In versions 5.1-5.3 you have to manually replace the corrupt file. In 5.4 and above there's a button in the options menu that restores a working file.
When the file is corrupt, the software exhibits certain issues, but otherwise works OK.
This means people start their support call with something like "I can't select text, but I can drag select it" or "when I import an image it shows an empty box".
For me, that's a 1 minute phone call. For a non expert they would be very confused.
It took me almost 3 years to learn the ins and outs of the software (and then they went and released a new version which has completely different architecture mixed in with old features from previous versions).
So some sort of flowchart software, but it's not the drawing I'm interested in, it's the process.
My info may be out of date:
AMD Shipping Free APUs to Customers to Address Firmware Update Issue
It's not unusual for new CPUs to require UEFI/BIOS updates in order to function properly, but AMD's solution to this issue is some next-level-excellent customer service.
But I believe AMD will send you one if you ask them.
@blakeyrat said in SQL silly database:
@ben_warre Ok well do what you do, you know my opinion on the matter.
I'll put $50 on "2 years from this day, the move to MS Dynamics hasn't yet happened" though. These guys haven't fixed their shit since 2003, what makes you think it'll happen now? Hah.
Blakey would be satisfied to know that the move hasn't happened yet...
@Tsaukpaetra also, your phone number validation doesn't accept UK phone numbers.
All will be connected to the same Wifi network, so should be fine.
Just need to work out how to do it now.
@Tsaukpaetra sleepy time in the UK...
The 'system' will be used on any arbitary network, so I would prefer for the kiosk to be able to automatically find the server without the need for putting any settings anywhere.
I think multicast UDP might work.
Thanks
B
Hi all,
What's the accepted way to do this (tcl code welcomed)?
I'm running a webserver on one PC on the local network. On a specific (fixed) port.
I want to locate the IP of that server from another PC in order to open a kiosk mode browser pointing at the server.
So the server PC needs to broadcast something I assume?
@_P_ anydesk has a method to request elevation.
I use (a commercial license) teamviewer but will fall back to anydesk if I get any issues
@skotl said in Troubleshooting Trees:
Forgive me, but it sounds like you'd spend way more time learning and configuring the workflows than you would just writing the documentation.
Have you looked at Confluence? If you don't already have it (and the target audience is ten people or less) then it's a bargaintastic $10 a month, and it's very easy to get a navigable doc set up and running pretty quickly.
It's not documentation we lack. The the means to tell a non expert which document is relevant.
Here's an example...
In versions 5 to 7, it's possible for one of the config files to become corrupt. The developers couldn't find out why.
In versions 5.1-5.3 you have to manually replace the corrupt file. In 5.4 and above there's a button in the options menu that restores a working file.
When the file is corrupt, the software exhibits certain issues, but otherwise works OK.
This means people start their support call with something like "I can't select text, but I can drag select it" or "when I import an image it shows an empty box".
For me, that's a 1 minute phone call. For a non expert they would be very confused.
It took me almost 3 years to learn the ins and outs of the software (and then they went and released a new version which has completely different architecture mixed in with old features from previous versions).
So some sort of flowchart software, but it's not the drawing I'm interested in, it's the process.
