@tster said:
You people are the same people that when a user can't use your program you simply call them stupid and say, "well it's easy for me." I would hate to have to use the shit you people make.
You know, I used to feel the way you do... I would always try to be helpful, and answer the questions. But the thing I learned from working in support roles is that [i]people are lazy[/i]. People asking questions like this is (in my experience) not really about them not knowing [i]how[/i] to look it up - it's about them not being bothered to look it up when they know you're but an easy phonecall away.
The problem is, if you answer their questions, and are generally a helpful person, word gets around and before you know where you are you do more "tech support" work than development. It's like helping people with PCs at home that are "very slow" or "don't work properly anymore".
I agree with the majority here. Companies have internal support for this sort of thing, and [i]that[/i] should be used when you [i]can't[/i] figure out something yourself, not when you want your hand held through underlining some text. With regards to MS Office in particular, not only do Microsoft put a lot of resources into their documentation (nowadays!), there are more websites dedicated to MS Office help than I can count.