Sony's PSN is basically what you get if you showed a chimp Xbox Live and told him to replicate it in 2 weeks



  • So I have problems with my Vita, of course. The infamous and unsolvable "NP-2244-2" error... and with a such an informative and useful name like that, how is it possible I couldn't solve the problem on my own? Actually it turns out that NP-2244-2 is caused by any of 37 different things and there's no way for you to tell which specific one applies to you.

    So I go to Sony's site to put in a support ticket, of course. But I got a little lost, I couldn't find the option for Downloading or Content Manager?

    Well after solving that mystery, at least Sony's intelligent support system had some suggestions for me to try to resolve the problem on my own:

    Oh very useful, thank you support website.

    I can't for the life of me figure out why the console is failing!



  • well, I'd consider providing no data to be useful, seeing as they usually provide too much data to the wrong people (PSN credit card details, anyone?) which was objectively not that useful. At least they're learning from their own mistakes. In the wrong places, but at least they do at all...



  • s/PSN/Origin; s/Xbox Live/Steam 🙂



  • Inquiring minds would like to know if there were differences in the values of the <option>s.

    So I went to the site and searched a bit: Support > Playstation > Playstation Vita image:

    Could it be because I'm blocking cookies?

     

    Also, am I the only one who reads "Type a question or problem you are experiencing here" as "type one of the many problems you are experiencing here"?



  • @ekolis said:

    s/PSN/Origin; s/Xbox Live/Steam 🙂

    t/sfd/PSN/Steam; s/u/d/da/Xbox?.ffd 🙂

    @SEMI-HYBRID code said:

    (PSN credit card details, anyone?)

    No thanks, I just ate.

    @Zecc said:

    am I the only one who reads "Type a question or problem you are experiencing here" as "type one of the many problems you are experiencing here"?

    Yes. Yes you are the only one.

    I hate these awful "Internet-isms". Guys this crap might be clever on Slashdot, but please just type like a human here. And the "am I the only one who read it as X" joke has never been funny, ever. Seriously they're fucking annoying. Every single reply has one. Cripes. If you don't have anything clever to say, just say nothing.

    Now who's the asshole who's going to do *cough*lamejoke*cough* next? That's my personal unfavorite.



  • @blakeyrat said:

    Now who's the asshole who's going to do coughlamejokecough next? That's my personal unfavorite.
     

    Actually.



  • BTW Sony's support site says I'll get an email back in "1-8 hours" (I distinctly remember the time because it was so weird it was in hours and not days). They have not met that promise.



  • @blakeyrat said:

    And the "am I the only one who read it as X" joke has never been funny, ever. Seriously they're fucking annoying.
    It wasn't a joke. :|



  • PSN has always worked for me, considering it costs $0.00 that seems a good deal.



  • @English Man said:

    PSN has always worked for me, considering it costs $0.00 that seems a good deal.

    I'm talking about the store numbnuts. Xbox Live's store also costs $0.00. So does Steam. And... every other game-based app store I can think of. And all of them are better than PSN. Even Origin. Yeah I went there.



  • @blakeyrat said:

    Sony's PSN is basically what you get if you showed a chimp Xbox Live and told him to replicate it in 2 weeks

    I read the title in the main page's sidebar and just knew it was from blakeyrat. I think he developed a quite distinctive style in his prose...



  • I got my reply:

    @Some Sony CS Grunt said:

    Hello ---,

    Thank you for contacting PlayStation® Support. My name is ---, your PlayStation®Vita specialist, and I am happy to assist you with this. I would like to congratulate you on your Vita!

    The error code you are receiving does indicate that the connection to the server has been lost and I highly recommend attempting the following troubleshooting to resolve this issue.

    First, I know how frustrating it can be to receive this error when trying to make a purchase but we do need to wait at least 72 hours before attempting these troubleshooting steps and entering the credit card information again in case your account was locked for security purposes.

    After 72 hours, please power-cycle the network devices by unplugging all of your network devices and equipment, making sure all lights on the modem and router are turned off for two full minutes. Certain VOIP modems (where your telephone is connected to your modem) may have a battery installed. You will need to remove the battery in order for the modem to be completely turned off.

    Also, I have a list of port information that you can provide your router manufacturer and they will be able to assist you in port forwarding. If the required ports are not open in your router, the PlayStation®Network may not work properly. This is the most important step to ensure you have a good connection to add funds to your Wallet.

    TCP Ports: 80, 443, 465, 983, 5223, and 10070 - 10080

    UDP Ports: 3478, 3479, 3658, and 10070

    To establish a wireless connection after power-cycling your network devices:

    • From the Home screen, tap Settings; then press Start in the Settings application LiveArea.

    • Tap the Network option and then select the Wi-Fi Settings option.

    • Lastly, select the access point you want to use. In many cases, you will need the information to connect to the access point (the SSID and security information such as the WEP key or WPA key).

    To ensure you have the best connection, you will want to check the signal strength and to make sure it is as close to 100% as possible.

    If this does not resolve the issue, please make sure your PS Vita been activated for game content. You may do this through your Settings > PlayStation®Network > Account Management > System Activation and then select Activate. If the system is already activated, please deactivate and then re-activate.

    When re-entering your information, please ensure all account information is accurate by contacting your bank or by reviewing a credit card statement. Open the PlayStation®Store application and press Start > Options > Transaction Management > Billing Information, select "Delete Billing Information". Then re-enter your billing information on the same page.

    If these steps do not resolve the problem and funds can not be added from your credit card, we do have PSN cards available. PSN cards will allow you to choose the amount you would like to add to the wallet and are added to the wallet in the form of a code. I know this can be very inconvenient Steven, but this is a great way to add funds and avoid any billing errors. You can purchase PSN cards at any major retailer and if you are in the United States, there is a link on our website (us.playstation.com) to purchase PSN cards and the code is emailed to you so you can immediate redeem and use the funds.

    Thank you so much for your patience and for letting me provide you with this information, ---.

    My reply:

    @Some Handsome Vita Owner said:

    ---,

    "In case my account is locked for security reasons"? You mean you don't know? If my account is locked for security reasons, I need to know RIGHT NOW so I can contact my bank and take steps to stop payments on my card.

    What do I need to do to get someone to check the status of my account? I'm not willing to wait 72 hours when you're telling me there's a possibility my card has been stolen! That is simply ridiculous.

    Of course I know my card hasn't been stolen, in fact Sony hasn't even attempted to charge it because the problem is 100% on Sony's back-end. They just won't admit to it.



  • Ok well at least they're quick on the email trigger:

    @Some Sony CS Drone said:

    Hello ---,

    Thank you for your quick reply!

    I did not mean to cause any concern, or did I infer that your card was stolen in anyway.

    Unfortunately, I can not confirm what reason your card is not being authorized, I am providing possible explanations. We have no way to verify if your account has been locked out or not. You will need to contact your bank for further information.

    If you have waited 72 hours and have tried all troubleshooting and the issue still occurs, or if you do not want to wait 72 hours, you will need to utilize the PlayStation®Network card as it will allow you to choose the amount you would like to add to the wallet and are added to the wallet in the form of a code. This is a great way to add funds and avoid any AVS errors. You can purchase PSN cards at any major retailer.

    We have just recently released the ability to purchase electronic PlayStation®Network cards on our website for United States consumers. On the main page of www.us.playstation.com, you will see a photo of the PSN cards and a 'Buy $20' and 'Buy $50' buttons. This will take you directly to Best Buys website to receive the codes to your email. Please note, these codes can only be redeemed to US accounts.

    Thank you for your understanding.

    So the solution is "go to Best Buy and buy a card and load value using that, because Best Buy's purchase system actually fucking works." More or less.

    My reply:

    @Some Handsome Vita Owner said:

    ---,

    I contacted my bank before I wrote that reply and they verified that Sony never attempted to charge the card for the purchase I was trying to make. Sony's purchase history shows numerous failed charge attempts for $0.00. The configuration of my wifi network has not changed since PSN purchases worked. My credit card information has not changed since PSN purchases worked. This problem is 100% on Sony's back-end payment processor.

    What do I need to do to get my card unlocked by Sony so I can make purchases again? A 72-hour wait to make a impulse buy like a downloadable game is unacceptable and ridiculous. Especially if one of the possibly reasons for the error is a security problem.

    If you can't look up the status of my account, you need to direct me to somebody who can and who has the authority to resolve this problem.

    Thank you for your quick reply.

    I resisted the urge to type a reply reading only, "GET YOUR FUCKING SHIT TOGETHER, FUCK GUYS!"



  • Man, you're such a dick to people.

    Try playing more guitar to vent those frustrations.



  • They finally, after about 4 more email back-and-forth, admitted they're utterly useless:

    @Some Different Support Drone said:

    Hello ---,

    My name is --- and I am a supervisor with PlayStation® Technical Support. I have read through this email correspondence and see that all appropriate troubleshooting has been covered. Unfortunately, we do not have any specific information on what is preventing the purchase from going through and our only recourse in this situation is that you use a PlayStation® Network card to make your purchases. I understand that this is extremely frustrating and I apologize for the inconvenience.

    Regards,

    Seriously. Wow.



  •  Sony has a strong culture of corporatism that dates back centuries.



  • @dhromed said:

    Sony has a strong culture of corporatism that dates back centuries.
    You misspelled incompetence.

     



  • No, I used a synonym.

     



  • @blakeyrat said:

    Sony's purchase history shows numerous failed charge attempts for $0.00.

    I'm trying to work out whether there's any significant difference between this, and numerous successful charge attempts for $0.00.



  • @ais523 said:

    @blakeyrat said:

    Sony's purchase history shows numerous failed charge attempts for $0.00.

    I'm trying to work out whether there's any significant difference between this, and numerous successful charge attempts for $0.00.

    The card company does not get any fees for an unsuccessful attempt.


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