Refund email



  • Bought a game online from Metaboli/Gamesplanet last week - whole thing was a complete clusterfuck, the crappy DRM they bundled was so bad it wouldn't even install.

    I demanded my money back. I think I got it. Not too sure, though, as this is the email I just received:(complete with the <br>'s showing in an HTML email.)

     

    Hello,

    We are please to confirm the refund of your purchase (no <id vente>) of <br>
    <id jeu> which took place on the <id date> at <id temps>. Your account will recredited <br>
    with <id devise> <id prix> within two to 3 weeks.


    Best Regards,

    Metaboli - Cenega support



  • <id prix> ? <id date> ?

    They have a table for prices and dates? And.. wanted to send you the corresponding IDs? ..



  •  The "id prix" part sounds about right.



  • For those who don't speak french:
    vente --> sale
    jeu --> game
    date --> date
    temps --> time
    devise --> currency
    prix --> price



  •  Take comfort in the idea that parsing the email is hopefully an entirely different process from the crediting system.



  • It happened to me as well ...

    Some of the translators that were (gues what) translating the website, got carried away and translated the custom email tags as well ...

    Like  

    "[begrüssung]

    Sie haben sich vor kurzem im [shopname] als Neukunde registriert."

    got translated to

    "[greeting]

    You have recently registered as a new customer at the [name of the shop]."

    However, we have caught that in QA already ...

     


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