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  • I had a billing query that I needed to sort out with my ISP, and as per their policies, I sent an email to their support address.

    Here is the response I got:

    From: MAILER-DAEMON@telkomsa.net
    To: ____@telkomsa.net
    Subject: failure notice

    Hi. This is the qmail-send program at telkomsa.net.
    I'm afraid I wasn't able to deliver your message to the following addresses.
    This is a permanent error; I've given up. Sorry it didn't work out.
    Your message was bounced by our server.
    If you have any other queries please contact our support:
    TelkomInternet Support Desk Number: 10215
    TelkomInternet Support Desk Mail: support@telkomsa.net

    <support@telkomsa.net>:
    Sorry, no mailbox here by that name. (#5.1.1)

    --- Below this line is a copy of the message.

    Date: Thu, 3 Apr 2008 11:41:21 +0200
    From: "____" <____@telkomsa.net>
    To: support@telkomsa.net
    Subject: Re: FW: Updating billing information?

    At least they were helpful enough to indicate the correct email address to use in their failure notice.


  • Looks like you should call them up instead of sending them an email.



  • @TheRider said:

    Looks like you should call them up instead of sending them an email.

     

    That is what I ended up doing. I guess expecting an ISP to have a properly configured mail server is too much to ask for.

    On a related note, what I wanted to do was change my billing details. I was paying them monthly by credit card and the credit card they had on file was due to expire and I wanted to update it. I couldn't find anywhere online where I could do it, even though I signed up for the account online.

    So, when I called them, I asked where I could update the details, I was sure I was just not finding the correct link. But no, there was no such page. The only way for me to update the my credit card details was to email them the new number, including the CCV number...

    I didn't quite like their 'security model', so I just let the card expire and picked another ISP. Took them three months to realise though before they disconnected the service. 


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