TeleKawaru last edited by
I work for a cable ISP and we use "UltraVNC SC" for our remote assistance stuff. Basically each of our support guys runs a listener on their PC here at the office, then we have the client download an EXE from our website. That will come up and show them a list of all of the support guys, then they just double click our name and it connects them to us, but lets us control their desktop. This is a really nice piece of software and it's customizable as well.