Quality management at its finest.



  • Actual email from my time at Xerox.

    Date: Wed, 30 Aug 95 14:38:34 CDT
    From: (engineer)
    To: (support mail alias)
    Subject: Patch 5774
    Cc: (manager), (engineer)
    ----
    Everyone, Request 5774 was: .
    Submitted with testcase as priority 1 on Thursday 8/24. .
    Reproduced in Engineering on Friday 8/25. .
    Fixed with code changes on Monday 8/28. .
    Made into a patch on Tuesday 8/29. .
    Tested and approved for distribution on Wednesday 8/30.
    Mighty impressive!

    A coworker asked for clarification, and got this.

    Date: Wed, 30 Aug 95 15:17:09 CDT
    From: (engineer)
    To: (support staffer)
    Subject:
    Re: Patch 5774
    Jay, The dates were chosen to impress the reader. Accuracy was not considered a requirement. Actually, no one in Engineering even looked at it on Thursday or Friday as I was in Duluth. All priority 1 requests are fixed within 5 working days (as long as we already know the corrective code).

    HUH!

    I have saved these messages for a decade. I still don't know what to make of them.

    (ED: added linebreaks)



  • Argh! 0-minute edit limit.

    Imagine <br> tags at suitable points. The original messages weren't badly formatted, just incoherent.



  • @seebs said:

    I have saved these messages for a decade. I still don't know what to make of them.

     

    Post them![:D]



  • Um, check the date -- I think he just did...



    -CC



  • Sure he did.
    But how many more e-mails do you think he have?



  • @Savior said:

    Sure he did.
    But how many more e-mails do you think he have?

    Nothing else like that. Those were... Unique.



  • Well, well, too bad you don't have any other masterpiece like these.

    But they could have impressed more if they "fixed" the bug on a saturday, instead of waiting till monday.


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