Where Sears contracts someone to deliver my appliance and no one has the same information.



  • So, I decide to buy a dishwasher from Sears and I purchase installation.

    I'm supposed to get a call the night before to schedule delivery. I gave them my phone number. It doesn't happen. Instead of myself, my wife inexplicably gets the phone call, but only for a short bit. She can't get to the phone and leaves a message, by the end of the day, she gets in touch with them and they say we missed the window and they'll retry the next day. She gives them my number to call instead.

    Next day, she misses the phone call again, and leaves a message. I decide to call the store. The store says they have me setup for installation and that I need to call the installation contractor. I call them, and they say they don't have me scheduled for delivery and that I'm supposed to pickup at the distribution center.

    I call the salesman and he says he'll look into it.

    My wife immediately texts me saying the delivery guys are coming by at 1-4pm, and they told her the right address.

    So, either some hackers are about to rob me, or somehow the idea that I'm supposed to get an installation skipped over the contractor and went directly to the guy driving the delivery truck.

    To top it all off, I just looked at my receipt from the store. It both says instructions for delivery and installation, and in bold says DISTRIBUTION CENTER CUSTOMER PICKUP.


  • Impossible Mission - B

    @xaade said in Where Sears contracts someone to deliver my appliance and no one has the same information.:

    Instead of myself, my wife inexplicably gets the phone call

    Something similar happened to me at my last job. We were about half a mile away from the local Ford dealership, and being a large-ish software company in a very, very small town, they were understandably eager to establish good relations with us, offering our company a bunch of discounts and perks if we went there for service. Since I drive a Ford, it seemed like a good deal, so I emailed them from my work account to arrange for service on my car.

    They did a good job on that. No complaints there. But next thing I know, I'm getting promotional emails from them on my personal account, and in the mail at my apartment. But I never gave the dealership either of those addresses... undefined



  • @masonwheeler said in Where Sears contracts someone to deliver my appliance and no one has the same information.:

    @xaade said in Where Sears contracts someone to deliver my appliance and no one has the same information.:

    Instead of myself, my wife inexplicably gets the phone call

    Something similar happened to me at my last job. We were about half a mile away from the local Ford dealership, and being a large-ish software company in a very, very small town, they were understandably eager to establish good relations with us, offering our company a bunch of discounts and perks if we went there for service. Since I drive a Ford, it seemed like a good deal, so I emailed them from my work account to arrange for service on my car.

    They did a good job on that. No complaints there. But next thing I know, I'm getting promotional emails from them on my personal account, and in the mail at my apartment. But I never gave the dealership either of those addresses... undefined

    You must comply. 🚎



  • @masonwheeler said in Where Sears contracts someone to deliver my appliance and no one has the same information.:

    next thing I know, I'm getting promotional emails from them on my personal account, and in the mail at my apartment. But I never gave the dealership either of those addresses...

    Can you, or at least a car dealership, look up the owner’s address from the license plate in the USA? Or maybe Ford makes its data on that available to its dealers?


  • Impossible Mission - B

    @Gurth said in Where Sears contracts someone to deliver my appliance and no one has the same information.:

    Or maybe Ford makes its data on that available to its dealers?

    I figure some version of that is probably what happened.



  • @masonwheeler said in Where Sears contracts someone to deliver my appliance and no one has the same information.:

    But I never gave the dealership either of those addresses...

    Ford themselves keeps a huge database of customers that dealers have access to. (I'm not sure if or how many hoops the dealers have to jump through, but "customer called us to perform service" is certainly enough for them to look you up on Ford's database.)

    Anyway if you don't want them to use that email address, change it on Ford's site. If you don't want them to spam you at all, ... well it's a car dealership. Find some other place to service your car, haha.



  • @blakeyrat said in Where Sears contracts someone to deliver my appliance and no one has the same information.:

    If you don't want them to spam you at all, ... well it's a car dealership. Find some other place to service better company to buy your car from next time

    FTFY

    I've never had a car dealership spam me.
    Must be because they know they sold me a reliable car and a satisfied customer usually comes back. 🍹


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