Samsung fridge standard feature: you can't open it!



  • About six months ago we had to replace our refrigerator due to it being 12 years old and not being cold. So we got a nice new Samsung model from a suggestion of a friend and getting a good deal from some good guys. We even paid for it to be delivered and installed. It's been working well.

    Fast forward to a few weeks ago where there was a 40+°C heatwave. Open the freezer compartment to get some ice-blocks for the kids, go to put the packet back and can't open it. What!? The suction is so great it's impossible to open. Even trying to wedge a plastic knife in the seals is difficult. I'm not a weight-lifter or anything but I can carry both my 5-year-old twins at the same time so I have some strength! After a while the suction reduced and it was able to be opened again. The fridge section was not affected during this time.

    Putting it down to the really hot day we let it go. Putting the knife in as it closes lets the pressure equalise so is a good temporary workaround. But because it's still happening we decide to call Samsung to get it fixed under warranty.

    My wife called and after wrangling the IVR got some scripted low-level drone in Elbonia. I'm not sure if there was a language barrier but she was twice told that the seal and suction was a standard feature to keep the cold in, even after explaining that it was so great I couldn't open it.

    In the end they said to turn it down a little bit and see what happens. Still happening now though. If they can't fix it I'll have to take it back under Australian Law because it was advertised as being able to open!


  • Winner of the 2016 Presidential Election

    @Zemm said in Samsung fridge standard feature: you can't open it!:

    Open the freezer compartment to get some ice-blocks for the kids, go to put the packet back and can't open it. What!? The suction is so great it's impossible to open.

    My Mom's non-Samsung freezer does the same. After you opened it, it won't open again for a few minutes. The difference in air pressure keeps the door shut.

    So yeah, this is a "feature" of many freezers. Whether it's useful is debatable, but it certainly teaches you to get everything you want from the freezer in one go, because otherwise you'll have to wait 10 minutes.



  • Boils down to the standard gas law - cold air has a higher density so as air cools and the amount of gas stays the same the pressure goes down. Probably over time additional air leaks in.

    This effect may be stronger if your fridge is relatively empty.


  • Discourse touched me in a no-no place

    This post is deleted!


  • @asdf said in Samsung fridge standard feature: you can't open it!:

    So yeah, this is a "feature" of many freezers

    I've noticed there was a slight extra resistance immediately after opening, ever since I was a kid. But this freezer only started doing it after a few months and I literally can't open it for a good 15 minutes after it's been opened. You can see the seal compress and the freezer door is noticeably "in" compared to the fridge door.

    So you open it to get your frozen vegies then you can't put it back before they melt?



  • Hmm. Samsung. Smart TVs (other thread). Obviously "You're Doing It Wrong:tm:"



  • @PleegWat said in Samsung fridge standard feature: you can't open it!:

    Boils down to the standard gas law - cold air has a higher density so as air cools and the amount of gas stays the same the pressure goes down. Probably over time additional air leaks in.

    This effect may be stronger if your fridge is relatively empty.

    Finally a cromulent explanation for this


  • Impossible Mission Players - A

    @Zemm said in Samsung fridge standard feature: you can't open it!:

    Open the freezer compartment to get some ice-blocks for the kids, go to put the packet back and can't open it. What!? The suction is so great it's impossible to open.

    Yes, this is a standard feature, at least on all our units of various brands (except the icebox with a lid).

    In fact, you can even hear it while it does its sucky-thing. Takes about 10 seconds or so until it relaxes.



  • @Zemm Your Elbonian is correct to say that there ought to be some suction to make the seals work properly, but it sounds like you've got too much of that in the freezer. There's probably a breather between the fridge and freezer compartments that's got itself iced up from the humidity let in during the heatwave.

    I'd bet a small amount of money that if you were to eat everything perishable that's currently inside your fridge, then turn it off and leave the doors open for a whole day, this problem would fix itself.



  • @flabdablet said in Samsung fridge standard feature: you can't open it!:

    There's probably a breather between the fridge and freezer compartments that's got itself iced up from the humidity let in during the heatwave.
    I'd bet a small amount of money that if you were to eat everything perishable that's currently inside your fridge, then turn it off and leave the doors open for a whole day, this problem would fix itself.

    I was thinking about that but thought it would have fixed itself by now. Might wait until the end of the week just before grocery shopping and try it properly if Samsung won't come to the party.



  • @flabdablet said in Samsung fridge standard feature: you can't open it!:

    I'd bet a small amount of money that if you were to eat everything perishable that's currently inside your fridge, then turn it off and leave the doors open for a whole day, this problem would fix itself.

    I rather like the dehumidifier feature my freezer has - no more defrosting. And it's not too fast, so if I want to make ice cubes (and use an open mold) it still works. If I forget the mold however the cubes will be gone after a month. :)



  • @Zemm

    Ice buildup doesn't fix itself. I've found it works well to using blankets as a makeshift cold box. Pack the freezer contents together, cover in plenty of blankets, put a prepared pan of boiling water in the fridge to speed up the de-icing process.



  • @PleegWat said in Samsung fridge standard feature: you can't open it!:

    Ice buildup doesn't fix itself.

    Yeah - it claims to, but really doesn't. I speed up removing the chunks of ice by removing the back panel from the inside and removing as much of the ice as possible before using a pan of hot water to melt the remainder.



  • @PleegWat said in Samsung fridge standard feature: you can't open it!:

    @Zemm

    Ice buildup doesn't fix itself. I've found it works well to using blankets as a makeshift cold box. Pack the freezer contents together, cover in plenty of blankets, put a prepared pan of boiling water in the fridge to speed up the de-icing process.

    It kind of does. It's called a defrost lamp. I should know, I had to replace one recently.

    Also I have one of those shitty fridges that doesn't have a damper between the fridge and freezer compartments, which is probably why I don't have this issue. Those with dampers would have to wait for the damper to open to move the air to/from the fridge compartment before the pressure equalized.



  • You could avoid all these problems if you moved to Canada.

    Your freezer is your outside balcony :maple_leaf: :trollface:



  • @Rhywden said in Samsung fridge standard feature: you can't open it!:

    I rather like the dehumidifier feature my freezer has - no more defrosting. And it's not too fast, so if I want to make ice cubes (and use an open mold) it still works. If I forget the mold however the cubes will be gone after a month.

    And if you catch them half-way, they don't taste very good... The normal chemicals in the water get a little too concentrated.



  • @TimeBandit said in Samsung fridge standard feature: you can't open it!:

    You could avoid all these problems if you moved to Canada.

    Your freezer is your outside balcony :maple_leaf: :trollface:

    I remember doing that in Maine (high school was at a boarding school). We put ice cream in the snow that was piled up against the window. But not too close to the window, or it melted!


  • sockdevs

    @dcon said in Samsung fridge standard feature: you can't open it!:

    @TimeBandit said in Samsung fridge standard feature: you can't open it!:

    You could avoid all these problems if you moved to Canada.

    Your freezer is your outside balcony :maple_leaf: :trollface:

    I remember doing that in Maine (high school was at a boarding school). We put ice cream in the snow that was piled up against the window. But not too close to the window, or it melted!

    yeah. most winters our cooler is the great outdoors. it's great for parties.


  • Impossible Mission - B

    My mom was born in Alaska. She says she remembers one time when her father gave them a very memorable safety lesson about bundling up outdoors: He took a pot of boiling water outside, swung it so all the water flew out and up into the air, and it was all frozen solid before it hit the ground.



  • @masonwheeler said in Samsung fridge standard feature: you can't open it!:

    My mom was born in Alaska. She says she remembers one time when her father gave them a very memorable safety lesson about bundling up outdoors: He took a pot of boiling water outside, swung it so all the water flew out and up into the air, and it was all frozen solid before it hit the ground.

    Bucket list item: Take a piss outside and watch it bounce. no, not really



  • @dcon said in Samsung fridge standard feature: you can't open it!:

    Take a piss outside and watch it bounce the end snap off

    Froze that for you.


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